Customer Support Executive

2 days ago

Nashik Maharashtra, India Growup Investment Solutions Pvt Ltd Full time

**Roles and Responsibilities**:

- diverting the call to the relevant department for a more advanced form of query resolution
- Accurately record customer interactions and transactions in the company’s CRM system
- Follow up with customers to ensure issues are resolved satisfactorily.
- Use customer feedback to identify areas for improvement and propose actionable solutions.
- Participate in training sessions to improve service quality and customer satisfaction.
- informing customers of upcoming promotions or deals
- Work closely with team members and other departments to ensure a cohesive customer service experience.
- Share feedback and insights with the team to improve processes and service delivery.
- Assist customers with basic technical troubleshooting and provide guidance on using the company’s products/services.
- Manage multiple customer interactions simultaneously while maintaining quality service.
- Handle high-stress situations and difficult customers with professionalism and composure.

**Requirements**:

- Bachelor’s degree in Business Administration, Communication, or a related field.
- Minimum 6 months to 1 year of experience in a customer service role.
- Proficiency in using computers and familiarity with customer relationship management (CRM) software.
- Ability to clearly articulate messages and instructions.
- Effective problem-solving abilities to resolve customer issues efficiently.
- Strong interpersonal skills to build rapport with customers and colleagues alike.
- Accuracy in recording customer information and details of interactions.
- Flexibility to adapt to changes in procedures, products, or customer inquiries.
- Willingness to work in a fast-paced environment and handle high call volumes
- Maintain a professional demeanor and appearance at all times

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

  • Customer Support Executive

    4 days ago

    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

  • Customer Support Executive

    3 days ago

    Nashik, Maharashtra, India Salado Full time

    Here are some of the top customer support roles and responsibilities. - Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. - Listen attentively to customer complaints, empathise with their...

  • Customer Support Executive

    1 day ago

    Nashik, Maharashtra, India Bhaktam Full time

    Company Description UnlimitedAstro is India's leading astrology app enabling users to connect with expert astrologers for real-time guidance on love, career, finances, and more. Powered by Bhaktam Technologies, our platform is designed for seamless, personalized experiences. Role Description As a Customer Support Executive, you will be the first point of...

  • Customer Support Executive

    6 days ago

    Nashik, India Udyogwardhini Full time

    Looking for a smart service provider cum Customer Support Executive for my firm who would work with our clients to provide quality service and to ensure clients get the services they need **Responsibilities**: - You shall be coordinating & providing services like Legal Compliances, Export & Import Related Services, Digital Marketing Services, GEM & Tender...

  • Customer Support

    2 days ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Customer Support : Retail Job location: - Nashik, Maharashtra **Salary**: - 15,000-22,000 Per month **Experience**: - Total experience: - 3 years of customer support or related experience - Minimum experience: - 1 -2 year of retail sector experience or related field Education: - Bachelor's degree in a relevant...

  • Customer Support Executive

    2 days ago

    Nashik, Maharashtra, India CompanyHub IT Solutions Pvt LTD Full time

    Key Responsibilities: Customer Support: - Troubleshoot technical problems, provide guidance on product usage, and escalate complex issues to the appropriate teams for resolution. - Maintain comprehensive records of customer interactions, inquiries, and resolutions. Account Management: - Serve as the main point of contact for assigned client accounts,...

  • Cse (Customer Support Executive)

    2 days ago

    Satpur, Nashik, Maharashtra, India JOTO ABRASIVES PVT LTD Full time

    Require Customer Support Executive Qualification - BBA / MBA, Experience 1-2year Skills -Good communication, Knowledge of MS office Work Profile: Book customer purchase order, making invoices etc. **Salary**: 14,000 to 20,000, Joining - Immediate **Job Types**: Full-time, Permanent **Salary**: ₹14,000.00 - ₹20,000.00 per month Schedule: - Day...

  • Customer Support

    3 days ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Customer Support Job location: - Nashik, Maharashtra **Salary**: - 15,000-20,000 Per month **Experience**: - Total experience: - 3 years of customer support or related experience - Minimum experience: - 1 -2 year of customer service experience or related field Education: - Bachelor's degree in a relevant...

  • Customer Support Executive

    4 days ago

    Baner, Pune, Maharashtra, India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Support Executive**: **Pune**: - Job Location:Baner - Experience:1-2 years - Salary: 20-30k - Job Type:Full Time - Work Location:Work From Office - No of vacancies:5 **Urgent requirement** **Customer support Executive** **Experience**-1-3 years **Salary**-Depend on interview. Immediate joiner **Location**-Pune...

  • Executive Customer Support

    23 hours ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support