Telecaller (Customer Service Representative)
2 days ago
**Objectives of this Role**:
- Understand customer psychology and document both successful and unsuccessful sales strategies.
- Handle high volumes of inbound and outbound calls effectively.
- Improve organisational efficiency through detailed observations and insights.
- Identify opportunities to meet customer requirements and contribute to company growth.
- Resolve complaints, provide timely solutions, and follow up with customers for feedback.
**Key Responsibilities**:
- Memorise scripts and adapt them to client-specific situations during calls.
- Build strong relationships with existing clients while establishing rapport with potential clients.
- Document and prepare detailed reports of conversations and feedback.
- Share observations and analysis with the team lead for process improvement.
- Follow organisational guidelines and telecalling methodologies.
- Generate leads and close sales through effective cold calling techniques.
**Required Skills and Qualifications**:
- Bachelor’s degree or high school diploma.
- Strong communication skills with fluency in English, and Hindi.
- Previous experience in telecalling or a similar customer service role.
- Proficiency in data entry to complement telecalling work.
- Effective negotiation skills for closing sales.
**Preferred Skills and Qualifications**:
- Research skills for reaching out to potential clients and exploring new leads.
- Proven track record in telecalling and achieving sales targets.
- Ability to adapt communication styles based on customer behavior and cues.
- Familiarity with CRM software and telephone systems is a significant advantage.
**Why Join oCode Technologies?**
- Supportive work environment with opportunities for professional growth.
- Hands-on training and development to refine your skills.
- Be part of a passionate team working towards delivering excellence.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Commission pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
-
Telecaller
2 weeks ago
Mohali, Punjab, India NOVEM CONTROLS Full timeWe are looking for a Telecaller's for contributing to the sales of our company. You will be responsible for maintaining good customer relationships and closing the sales deal over calls. A successful telecaller representative must be excellent at communication and must have superior people skills. They should also be comfortable and agreeable to represent...
-
Customer Service Representative
1 week ago
Mohali, Punjab, India Mind map IT Solutions Full timeWe are gauging for a customer service representative to handle customer concerns and to resolve any issues. The role involves evaluating customer inquiries, establishing complaints, and steering customer service across diverse contact platforms. Success in this position requires a calm demeanor in addressing troubled customers, as well as active experience...
-
Customer Service Representative
4 days ago
Mohali, Punjab, India Commqui Technologies pvt ltd Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving their issues, and ensuring their satisfaction...
-
Customer Service Representative
18 hours ago
Mohali, Punjab, India Gleuhr Full timeA Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like **answering inbound phone calls, addressing customers’ questions about products and services.** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...
-
Telecaller
1 week ago
Mohali, Punjab, India get visa success overseas Full timeA telecaller, also known as a telemarketer or telephone sales representative, is responsible for generating sales by communicating with customers over the phone Pay: ₹16,000.00 - ₹40,000.00 per month **Benefits**: - Internet reimbursement Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Higher Secondary(12th Pass)...
-
Customer Service Representative
2 weeks ago
Mohali, Punjab, India SR Group Full timeUrgent Hiring for Medical Service Representative. Job location will be Mohali Phase 8b industrial area. Fresher/Experience both can apply Salary Budget - 20k to 35k depends on interview, Qualification - Any Graduate Direct Interviews face to face. Only Interested can share CV on, 7814064252 **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...
-
Customer Service Representative
2 weeks ago
Mohali, Punjab, India FITB Full timeHi Team,Below is the Job Description for Regional Language**:Requirements**: Education: Minimum 12th Pass Experience: Freshers Must be comfortable with rotational shifts and rotational week-offs. There will be 6 working days Language: Tamil, Telugu, Kannada, Malayalam, Bengali. **Responsibilities**: - Maintaining a positive, empathetic, and professional...
-
Csr - Customer Service Representative
4 days ago
Mohali, Punjab, India TaskUs Full timeKey Responsibilities of a Customer Service Representative: - **Handling Inquiries and Complaints**:CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary. - **Providing Product/Service Information**:CSRs maintain a strong...
-
Customer Service Representative
2 weeks ago
Mohali, Punjab, India DBU Centre of excellence Full time**Customer Service Representative** - Co-ordinate with Associates/Education Partners - Attend queries & resolve them - Provide Course information to students, Centers - Documentation work for admission process - Customer Service/ Customer Retention - Maintain daily records **Desired Criteria**: - Any Graduate - Good communication skills - Problem resolving...
-
Telecaller
2 weeks ago
Mohali, Punjab, India TSJ World Trans Services Private Limited Full time**Job Description: Telecaller** **Position**: Telecaller **Location**: Mohali **Job Type**: Full-time **Experience Level**: Entry Level (Fresher) **Salary: INR**15000 to INR 20000 **Job Summary**: We are looking for an enthusiastic and persuasive **Telecaller** to join our team. The Telecaller will play a pivotal role in generating leads, building...