Professional, IT Operations

JLL supports the Whole You, personally and professionally.

**Responsibilities**:
Develop and implement data governance strategies for the CMDB to ensure data quality, integrity, and compliance with IT service management standards.
Establish and enforce data governance policies and procedures for the CMDB, ensuring alignment with industry best practices and organizational requirements.
Collaborate with IT teams and key stakeholders to define data ownership, data classification, and data lifecycle management for the CMDB.
Design and enforce data standards, naming conventions, and data classification schemes specific to the CMDB.
Develop and maintain CMDB data governance frameworks and controls, including access controls and change management processes.
Conduct regular audits of CMDB data to identify discrepancies, inaccuracies, or data quality issues, and develop corrective action plans.
Work closely with IT service management teams to ensure the CMDB supports efficient incident, problem, change, and configuration management processes.
Provide guidance and support to IT teams and stakeholders for CMDB data governance-related initiatives, such as data integration, data normalization, and data mapping.
Develop and deliver training programs to enhance CMDB data governance awareness and compliance across the organization.
Stay updated on industry trends, emerging technologies, and best practices related to CMDB data governance.
Education and experience
Previous experience (3-5 years) in CMDB management, data governance, or IT service management.
In-depth knowledge of CMDB concepts and data governance principles.
Familiarity with IT service management frameworks, such as ITIL or similar.
Experience in developing and implementing data governance strategies and frameworks specifically for CMDBs.
Proficiency in using CMDB tools and technologies (e.g., ServiceNow, BMC Remedy, or similar).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
Attention to detail and ability to work in a fast-paced environment.
Ability to deal with a rapidly changing infrastructure and requirements.
Relevant certifications, such as ITIL Foundation or CMDB Implementation Specialist, are desirable.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.