Business Operations

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Business Operations

Experience : 3 to 4 years

Np
- 15days to Immediate

Skill Set :Sample Skills

Primary Skill: Understanding of IT Education/Certification Program or customer support processes

Secondary Skill: Learning Management Systems

Good to have: Excellent written and verbal communication skills

Optional Skill - Proven ability to build relationships and work collaboratively across organizational boundaries

Department: Education Job Grade: Professional 1

Role description

The Business Operations Professional will provide efficient and comprehensive support to the Education/Certification Business Operations Team. The Business Operations Professional will directly support program managers by contributing to ongoing business planning, process design and project management efforts. The Business Operations Professional will also be responsible for handling escalated customer service, data processing and Certification reporting.

Primary Responsibilities include but are not limited to the following:
Manage daily Operational processes, integration, and optimization:
Serve as the primary point-of-contact for one or more processes

Work with the Team to analyze, measure, and improve (or replace) existing business processes

Create, organize, and maintain comprehensive documentation for Education/Certification business operation processes

Certification data analyzing and reporting skills

Assist Certification Business Operations in planning, coordinating, and supporting VCDX defenses and panels

**Requirements**:
Educational Requirement

Graduate

Characteristics/Values

Team player

Positive attitude

Flexible to attend calls in different time zones supporting Americas ops

Soft Skills
- Excellent written and verbal communication skills (English)
- Strong sense of personal responsibility and accountability for delivering high quality work
- Ability to work well both independently and on teams
- Strong interpersonal and customer service skills
- Analytical thinking, and problem-solving skills
- Technical Skills
- Microsoft Office
- Desirable field of experience
- 3 of 4 years professional experience in IT customer support
- Understanding of IT Education/Certification Program, project administration, or customer support processes
- Professional verbal and written communication skills and the ability to type at least 30 wpm.
- Ability to work independently and resolve business issues proactively
- Strong attention to detail
- Ability to work successfully in a fast paced, changing environment and adapt to meet constantly evolving business needs.
- Creativity, initiative, high energy level
- Proven ability to build relationships and work collaboratively across organizational boundaries
- Experience in large, rapidly growing global businesses
- Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
- Proficient in Learning Management Systems, Excel