Professional Services Operations Lead

Job Summary About The Team Rubrik Professional Services transforms possibilities into outcomes Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology Drawing on our unparalleled product expertise and customer experiences we collaborate with the customer to identify and address technical challenges improve operational efficiency and maximise your investment in Rubrik We re looking for individuals focused on customer success and providing the best customer experience possible As a member of the PS team we are 100 focused on providing the required outcomes and success of our customers About The Role Rubrik Professional Services is looking for an experienced Operations Lead In this role you will be focused on supporting customer account teams with project scoping creating Statement of Works SoW s PS go-to-market strategy and overall customer experience You will have demonstrated success in building relationships with colleagues partners and customers to drive Professional Services growth You will be responsible for creating service proposals to meet the best possible customer outcome when it comes to implementing and operating the Rubrik Cybersecurity product suite What you ll do Effectively communicate Professional Services and Premium Plus Services offerings methodology and value internally and externally Must be able to monitor Salesforce com near-continuously for small-to-medium-sized opportunities with new and existing customers for opportunities that have little or no PS at all to create and drive service pipeline and bookings Must be able to operate at high volume and effectively communicate with Account Teams often but not always using email templates Should have the mindset that their role is to help sales teams and advance opportunities Escalate sales exceptions and complex opportunities to the Services Sales Manager and pre-sales Solutions Architects Participate in the pre-sales process to understand the customer s business and technical objectives and product requirements Experience you ll need Extensive knowledge of PS engagements Technical background in IT preferably Cybersecurity or Backup and Recovery Demonstrated capability to translate customer requirements into a Services Scoping proposal Experience with creating Statement of Work documents Understanding of Professional Services Sales processes Understanding of legal requirements for Professional Services 3-5 years of experience in a professional services organisation Preferably good understanding and own experience in the delivery of Professional Services Good understanding and control over sales-related KPI s Partner management skills Relationship building with internal and external teams Strong experience with reporting and dashboards and turning data into action Location Work Hours Location Bengaluru Karnataka Hybrid Work Hours 5 30 PM - 2 30 AM IST Join Us in Securing the World s Data Rubrik NYSE RBRK is on a mission to secure the world s data With Zero Trust Data Security TM we help organizations achieve business resilience against cyberattacks malicious insiders and operational disruptions Rubrik Security Cloud powered by machine learning secures data across enterprise cloud and SaaS applications We help organizations uphold data integrity deliver data availability that withstands adverse conditions continuously monitor data risks and threats and restore businesses with their data when infrastructure is attacked Inclusion Rubrik At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed Our commitment to inclusion is at the heart of our mission to secure the world s data Our goal is to hire and promote the best talent regardless of background We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential Our inclusion strategy focuses on three core areas of our business and culture Our Company We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally Your potential is limitless here Our Culture We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work Your contributions help us innovate and break boundaries Our Communities We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients Your impact extends beyond Rubrik contributing to safer and stronger communities Equal Opportunity Employer Veterans Disabled Rubrik is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Rubrik provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics In addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please contact us at hr rubrik com if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment