Noc Operator

1 week ago

Bengaluru Karnataka, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

**Job Description**:
Job Title: NOC Operator

Experience: 1 to 3 years

Notice period: Immediate to 15 days

Location: Bangalore

Roles & responsibilities:

- Tools & Resources
- IT Service Management tool ? Service Now
- Monitoring and event management tool based on IBM Netcool platform
- IBM Tivoli monitoring tools
- Business Service Management monitoring tool
- Other Application Performance Management and network monitoring tool
- Personal Traits
- Language skills: Proficiency in written / spoken English
- Values and behaviours: Core Values / Honesty / Integrity / shall be exhibited.
- Good understanding on the infrastructure monitoring tools, preferably IBM Tivoli suits, Splunk.
- Good understanding and experience with Application Performance Monitoring tools
- Team player
- Excellent communication skills.
- Willing to work in Shifts, 24X7
- Applicable process connected to Job Role
- Standard Incident, Problem, Change, Configuration and Event management processes.
- Skill requirements
- Degree within Electronic Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Experience working within multi-sourced IT environment
- Industry experience: Event Management and Network Operation Center monitoring, Infrastructure Operation
- Years of experience2-3 Years relevant
- Certifications: Certification related to Network CCNA) or Monitoring tooling Certification with any of the Monitoring tool will be an added advantage
- Role description

GOC Monitoring Analyst is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities. The role is to perform the surveillance activities and ensure that all the technical and service-related events from the monitoring systems get escalated to the relevant function and technical backline teams within the stipulated time period for restoration / resolution.

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