Noc Analyst
2 weeks ago
Walk-in Drive: NOC Trainee - Fresher
Job Title: NOC Trainee (Network Operations Center) - Fresher (CCNA Certified)
Job Location: Bengaluru
Experience: Fresher (0-1 Year)
Educational Background: Mandatory B.E./B.Tech/BCA.MCA in Computer Science or Information Technology only.(2024 & 2025 Passed out only)
Certification: CCNA (Cisco Certified Network Associate) - Mandatory
About the Opportunity
Join our dynamic Network Operations Center (NOC) team as a NOC Trainee. We are seeking highly motivated, CCNA-certified individuals from a core Computer Science background who are ready to monitor, support, and maintain our critical network infrastructure 24/7. This walk-in is your opportunity to start your career in a fast-paced network monitoring environment.
Key Responsibilities
- Alarm Monitoring: Proactively monitor the network management system (NMS) for alarms, alerts, and performance degradation across network devices.
- Initial Troubleshooting (Tier 1): Perform initial diagnosis and troubleshooting of network incidents (e.g., connectivity loss, high latency, device down) based on defined SOPs.
- Incident Management: Accurately log, track, and escalate incidents to appropriate Tier 2/Tier 3 teams within stipulated Service Level Agreements (SLAs).
- Communication: Provide timely and clear communication regarding network status and resolution progress to internal stakeholders.
- Documentation: Maintain detailed records of all troubleshooting steps, incident resolutions, and network status reports.
- Ticket Handling: Manage the ticketing system (e.g., ServiceNow, Jira) efficiently, ensuring timely closure of resolved tickets.
- Shift Work: Be prepared to work in a rotational shift environment (24x7) to ensure continuous network oversight.
Contact Person: /
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