NOC Analyst

7 days ago

Bengaluru, Karnataka, India Airowire Full time

Abouts Us: Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore. We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.

About the Role:

We are seeking a highly skilled and motivated NOC Analyst to join our Network Operations Center (NOC) team. The ideal candidate will have 3-5 years of experience in network operations within the Indian job market. As a NOC Analyst, you will act as an escalation point for NOC L1 Engineers and be responsible for managing and resolving incidents, service requests, problem tickets, and changes. You will work closely with senior engineers to tackle advanced issues and ensure the stability, security, and efficiency of our network infrastructure.

Key Responsibilities:


• Escalation Point: Serve as a key escalation point for NOC L1 Engineers, providing advanced troubleshooting and support.
• Incident Management: Efficiently manage and resolve network-related incidents, service requests, problem tickets, and changes.
• Performance Monitoring: Monitor network performance using industry-standard tools and proactively address potential issues.
• Maintenance and Optimization: Perform routine network maintenance and optimization to ensure peak performance.
• Collaboration: Work alongside senior engineers and other IT professionals to troubleshoot and resolve complex network issues.
• Documentation: Maintain detailed documentation of incident resolutions, network configurations, and operational procedures.
• Ability to work in a 24/7 shift-based environment
• Continuous Improvement: Stay current with emerging network technologies and recommend enhancements to improve network performance and reliability.

Required Skills:


• Education: Bachelor's degree in computer science, Information Technology, or related field.
• Experience: 3-5 years of experience in a Network Operations Center or similar environment.
• Strong knowledge of Cisco wired switching (Catalyst, Nexus) and Cisco wireless (Cisco WLCs, Lightweight, Meraki APs).
• Strong knowledge of Palo Alto Firewalls.
• Exposure to Cisco ISE for authentication and access control of campus network.
• Hands-on exposure to Cisco management platforms such as DNA Center, Prime Infrastructure, ISE Dashboard, or Meraki Dashboard is preferred.
• Good understanding of networking fundamentals including VLANs, STP, routing basics, DHCP/DNS, SSIDs, and RF fundamentals.
• Ability to perform Tier 1.5 troubleshooting for connectivity, authentication, and wireless performance issues.

Preferred Qualifications:
• Problem-Solving: Exceptional analytical and problem-solving skills, capable of handling complex technical issues.
• Communication: Excellent communication and collaboration skills to effectively work with team members and other departments.
• Certifications: Associate Level Certification like CCNA is a must, CCNP, or equivalent are a plus.

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