Airowire -NOC Manager

5 days ago

Bengaluru, India Nexthire Full time

We are looking for: Job Title – NOC Manager Location – Bangalore Terms – Permanent & work from office only Experience – 5 - 9 yrs Desired skills and requirements: Must Have: 6–8 years of NOC Manager experience/Team Lead at NOC ITIL/ITSM or other industry-related certification is preferred People leadership and direction experience Professional manner and customer service experience Understanding of Telecommunication networks and methodology required Excellent communication skills About the Role: ➢ Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with company standards and objectives. ➢ Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date with the latest technologies and best practices. ➢ Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations. ➢ Incident Response: Lead the response to network incidents, including outages, security breaches, and performance issues, ensuring timely resolution. ➢ Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring critical issues are promptly addressed. ➢ KPIs, KRA's and SLAs: Define and track key performance indicators (KPIs) and service level agreements (SLAs) and Team KRA metrics. ➢ Reporting: Generate regular performance reports, highlighting trends, issues, and areas for improvement. ➢ Stakeholder Communication: Serve as the primary point of contact for network related issues, communicating effectively with internal and external stakeholders. ➢ Process Improvement: Continuously evaluate and improve NOC processes and procedures to enhance efficiency and effectiveness. Team HR ➢ Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and compliance which includes regular health checks on customer environment. ➢ Vendor and Contract Management: Lead Customer Onboarding and contract Renewals. ➢ Feedback Integration: Incorporate customer feedback into NOC processes to improve service quality and responsiveness. ➢ Service Improvement: Implement strategies to continuously improve the customer experience regarding network services. ➢ Knowledge Base: Develop and maintain a comprehensive knowledge base for the NOC team. ➢ Continuous Learning: Promote continuous learning and development within the NOC team, encouraging certification and further education. ➢ Workshops and Trainings: Organize workshops and Trainings to keep the team updated on the latest trends and technologies. ➢ Custom Reports: Create custom reports for different stakeholders, providing insights into network performance and health. ➢ Metrics Development: Develop new performance metrics to better evaluate the effectiveness of the NOC. ➢ Regulatory Compliance: Ensure the NOC operations comply with all relevant regulatory requirements. Abouts Us: Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, the United States and Singapore. We cover end-to-end enterprise IT management, professional services, managed services and network automation services. For more information, please visit us at or on our LinkedIn page at

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