Noc Engineer

2 weeks ago

Bengaluru, Karnataka, India Delight HR Full time

Were Hiring: NOC Engineers (Remote | Night Shift)

Position: NOC Engineer

Location: Remote

Experience: 2+ Years

Shift: Night Shift (11:30 PM – 8:30 AM)

Working Days: 5 Days a Week

Notice Period: Immediate

Job Type: Full-time

Interview Process

  1. Communication Round
  2. Hiring Manager Round
  3. Client Round

Core Skill Set

NOC operations (L1/L2) with strong troubleshooting skills in network, backup, and proactive monitoring tools.

Experience with incident and ticket management using platforms like ConnectWise or equivalent ITSM tools.

Must be proficient in P1/P2 incident handling, root cause analysis, and escalation management.

Key Responsibilities

  • Monitor alerts and tickets generated from monitoring tools to identify and resolve issues related to Windows servers and network devices.
  • Perform initial triage and diagnosis of incidents/service requests, escalating to Level 2 when required.
  • Troubleshoot issues related to Windows Server OS, Active Directory, DNS, DHCP, and other network services.
  • Handle network troubleshooting (connectivity issues, VLAN configuration, firewall rules).
  • Execute routine maintenance tasks such as patch management and software updates.
  • Resolve issues from backup management tools (e.g., Veeam, Datto, Azure Backup).
  • Ensure incidents are resolved within defined SLAs.
  • Document incidents, resolutions, and processes in the ticketing system.
  • Collaborate with internal teams (System Admin, Help Desk) to provide seamless support.
  • Provide technical guidance and support to end-users and internal stakeholders.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • 2–4 years of relevant experience in Windows server administration and network troubleshooting.
  • Solid knowledge of Windows Server 2012/2016/2019, Active Directory, and network fundamentals.
  • Hands-on experience with monitoring tools such as ConnectWise RMM, SolarWinds, or similar.
  • Strong analytical, problem-solving, and communication skills.

Benefits

  • Comprehensive Health Insurance
  • Employee Wellness Program (focus on mental health)
  • Robust Reward & Recognition Programs
  • Attractive Incentive Plans
  • Generous Leave Policy — Holiday, Maternity, Paternity, Birthday, Bereavement & Paid Leave
  • Growth & Learning Opportunities
  • Remote Work Flexibility
  • Emphasis on Work–Life Balance
  • Immigration Program supporting relocation to Canada for eligible employees

Apply Now

Interested candidates can send their resume to

Email Subject: Applying for NOC Engineer

Please include the following in your email body:

  • Current CTC
  • Expected CTC
  • Notice Period
  • Current Location

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