Team Leader

5 days ago

Bengaluru Karnataka India, Karnataka Check Point Software Full time

Team Leadership & Management

  • Lead, mentor, and support a team of NOC engineers across all shifts.
  • Set priorities, distribute tasks, and ensure proper workload balance within the team.
  • Drive professional development through training, coaching, and ongoing feedback.
  • Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.
  • Recruit, onboard, and integrate new NOC engineers into the team.
  • Build and maintain a culture of accountability, high performance, and service quality.


Operational Oversight

  • Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.
  • Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.
  • Validate and improve health checks, monitoring dashboards, and operational KPIs.
  • Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.


Incident Management

  • Serve as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts.
  • Ensure correct triage, prioritization, and mitigation actions by the team.
  • Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders.
  • Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.


Service Quality & Continuous Improvement

  • Monitor team performance, SLAs, and KPIs; ensure targets are met or exceeded.
  • Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives.
  • Own and update NOC processes, SOPs, runbooks, and documentation.
  • Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage.
  • Proactively recommend improvements to monitoring, alerting, automation, and NOC workflows.


Communication & Reporting

  • Provide clear and consistent communication to management regarding incidents, trends, risks, and operational status.
  • Deliver daily/weekly operational reports, including incident summaries and team performance insights.
  • Represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions.


Desired Background

  • Proven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment.
  • Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team.
  • Strong troubleshooting expertise across network, system, and cloud environments.
  • Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals).
  • Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.
  • Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.
  • Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting.
  • Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure.
  • Experience with ticketing and incident management tools (e.g., Jira, ServiceNow).
  • Excellent communication skills, high situational awareness, and calm decision-making under pressure.
  • High proficiency in English (written and verbal).

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