Noc (Ucce)

Title:

- **NOC Engineer - 3**

Location: - **Bangalore, India**

Cameo Global Communications Pvt. Ltd. is seeking NOC Engineer to work as member of our BGL Support Team.

**Responsibilities**
- Supporting Cisco UCCE / PCCE / UCCX solutions
- Cisco ICM, CVP, CUCM and CUIC support and problem handling
- Handling and modifying basic ICM scripting
- Install, configure, upgrade, support, and maintain UCCE environment and related components as and when required
- Support and handle Call Recording environment - Calabrio, Zoom, Verint etc.
- Provide resolution of procedural, informational and technical requests from client base submitted over phone or automated means.
- Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
- Provisioning of Cisco VoIP devices as per the client request and requirement.
- Will be responsible for engineering, operating and troubleshooting Cisco VoIP networks and associated components
- Will be responsible for Windows patching and updates on regular basis
- Manage and maintain Network Monitoring System (these report on the status and performance of the network, ISP services and facilities)
- Fault handling and escalation (identify and respond to faults in the network and handling escalation through resolution)
- Interact with Network Engineers, Implementation Engineers and Sales team
- Maintaining knowledge base and technical documentation of process and procedures throughout the operations
- Development of knowledge and skills in network and system administration.
- Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in a timely and effective manner
- Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
- Work cooperatively in a global team ensuring proper communication between team members
- Perform other duties and responsibilities as assigned.

**Minimum Requirements**
- Undergrad Degree (CS or EE a plus) or equivalent work experience.
- Excellent knowledge on Cisco UCCE environment and Call Manager Environment
- Experience with engineering, operating and troubleshooting VoIP networks and associated components
- Should be having work experience on UCCE/CVP/CUCM platform
- Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
- Knowledge on Cisco gateways and dial-peers
- Knowledge on Unity Connections and IM&P servers
- At-least 2 year of experience in Cisco VoIP networking environment
- Minimum 2-3 years of UCCE Experience
- Ability and Acknowledgment to work in 24/7 environment with rotating shifts
- Willing to learn and develop new skills and ability to work on own initiative
- Basic System Admin skills - mainly dealing with Active Directory, group policies, account provisioning etc
- Knowledge of network and networking concepts and Basic network diagnostic skills
- Basic understanding of network monitoring concept and management tools
- Quick to learn and ability to deal with wide range of issues
- Ability to learn new technologies
- Ability to assess, prioritize faults and responds or escalates accordingly
- Excellent written and verbal communication skills.
- Availability for a 24/7 support environment with rotating shifts

**Additional Areas of Focus**
- Working knowledge of Windows based operating systems and Applications.
- CCNA Voice or Collaboration Certification or relevant experience
- Knowledge on PCCE or UCCX Environment
- Knowledge on Recording solution like Verint, Calabrio, Zoom etc
- Knowledge on VIM or eGain
- Knowledge on VMware ESX or VSphere
- Experience with vCenter, ESXi and VMs
- Experience supporting MS Windows infrastructure, including any of the following: Active Directory, WINS, DNS, DHCP, and Group Policy
- Demonstrated or have the ability to analyze, troubleshoot and resolve issues of varying complexity with mínimal supervision.
- Able to manage crisis situations effectively.
- Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹800,000.00 per year

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- NOC (UCCE): 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8197641996