Airowire -NOC Manager

12 hours ago

Bengaluru, Karnataka, India Nexthire Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for:

Job Title – NOC Manager

Location – Bangalore

Terms – Permanent & work from office only

Experience – 5 - 9 yrs

Desired skills and requirements:

Must Have:

 6–8 years of NOC Manager experience/Team Lead at NOC

 ITIL/ITSM or other industry-related certification is preferred

 People leadership and direction experience

 Professional manner and customer service experience

 Understanding of Telecommunication networks and methodology required

 Excellent communication skills

About the Role:

➢ Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with

company standards and objectives.

➢ Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date

with the latest technologies and best practices.

➢ Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.

➢ Incident Response: Lead the response to network incidents, including outages, security

breaches, and performance issues, ensuring timely resolution.

➢ Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring

critical issues are promptly addressed.

➢ KPIs, KRA's and SLAs: Define and track key performance indicators (KPIs) and service level

agreements (SLAs) and Team KRA metrics.

➢ Reporting: Generate regular performance reports, highlighting trends, issues, and areas for

improvement.

➢ Stakeholder Communication: Serve as the primary point of contact for network related issues,

communicating effectively with internal and external stakeholders.

➢ Process Improvement: Continuously evaluate and improve NOC processes and procedures to

enhance efficiency and effectiveness.

Team HR

➢ Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and

compliance which includes regular health checks on customer environment.

➢ Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.

➢ Feedback Integration: Incorporate customer feedback into NOC processes to improve service

quality and responsiveness.

➢ Service Improvement: Implement strategies to continuously improve the customer experience

regarding network services.

➢ Knowledge Base: Develop and maintain a comprehensive knowledge base for the NOC team.

➢ Continuous Learning: Promote continuous learning and development within the NOC team,

encouraging certification and further education.

➢ Workshops and Trainings: Organize workshops and Trainings to keep the team updated on the

latest trends and technologies.

➢ Custom Reports: Create custom reports for different stakeholders, providing insights into

network performance and health.

➢ Metrics Development: Develop new performance metrics to better evaluate the effectiveness

of the NOC.

➢ Regulatory Compliance: Ensure the NOC operations comply with all relevant regulatory

requirements.

Abouts Us:

Airowire Networks is a leading network consultant and a system integration firm operating for a

decade. Our presence has spread across India, the United States and Singapore.

We cover end-to-end enterprise IT management, professional services, managed services and

network automation services.

For more information, please visit us at or on our LinkedIn page

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