Noc Associate
7 days ago
Title NOC Associate Location Bangalore Exp 7-9 Years Key Responsibilities Monitoring Incident Response Monitor servers network devices storage systems and critical applications using SolarWinds Orion Suite NPM NTA SAM etc Respond to SolarWinds-generated alerts alarms and performance thresholds promptly Investigate and analyze event logs SNMP traps and performance metrics to identify issues Escalate incidents to appropriate L2 L3 support teams based on severity and SLAs Perform initial triage and document incident details timestamps and actions taken Maintain real-time visibility of network and infrastructure health through dashboards Data Center Infrastructure Support Track infrastructure performance and availability network links CPU memory disk usage bandwidth Support data center physical inspections rack audits cable tracing and hardware checks as needed Assist in power cooling monitoring UPS HVAC systems and coordinate with facilities when alerts occur Follow Standard Operating Procedures SOPs for routine checks maintenance and failover testing Reporting Documentation Generate daily weekly and monthly uptime and incident reports using SolarWinds and internal tools Maintain shift logs incident tickets asset details and handover notes Update documentation for monitoring thresholds alert routing and escalation matrix Key Competencies Analytical Thinking Ability to quickly identify trends anomalies and root causes Attention to Detail Strong focus on precision when monitoring and documenting Responsiveness Quick action and escalation during performance degradations or outages Team Collaboration Works effectively with engineers vendors and remote teams Communication Clear and professional verbal written skills for documentation and incident handling Required Qualifications Diploma or bachelor s degree in Computer Science Information Technology or related field 6-10 years of experience in NOC Data Center operations with active infrastructure monitoring Hands-on experience with SolarWinds monitoring tools NPM SAM NCM NetFlow etc Understanding of TCP IP SNMP ICMP DNS DHCP VPN and basic routing switching concepts Familiarity with Windows Server Linux fundamentals and virtualization technologies Ability to work in a 24 7 shift environment including weekends and holidays Preferred Qualifications SolarWinds Certified Professional SCP or similar certification Experience with ticketing systems like ServiceNow Jira or BMC Remedy Knowledge of ITIL framework and incident management processes Exposure to data center environments rack and stack cable management physical inspections Familiarity with other monitoring automation tools e g Zabbix PRTG Ansible PowerShell scripts
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