Alm IT Operational Professional

2 weeks ago

Bengaluru, India Siemens Healthineers Full time

Responsible for deploying/supporting/maintaining SaaS [Software as a Service] & COTS [Commercial of the Tools] Application at an enterprise level.
- Responsible for installation, configuration, maintenance, version upgrades, and deploy fixes / patches in a regulated manner.
- Responsible for resolving all trouble-shooting issues, such as Client / server, Application / Database, Network, Storage, installation issues, and all-around Application usability, availability, performance, and scalability topics.
- Responsible for Incident Management, Problem Management and Change Management.
- Responsible for coordinating with vendors in fixing the issues.
- Needs to understand the business aspect, security aspect, and technical aspect of the Enterprise Service
- Create efficient, reliable infrastructure with code, automate processes and provide operational support. Build and maintain tools for deployment, monitoring and operations.
- Trouble shooting of any failure with the Application
- Provide on-call support to resolve and/or escalate production incidents or issues outside normal working hours including support during software deployment/release activities.
- Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation (being in touch with the customer and managing their expectations all along the way)
- Expert level tool administration knowledge on any Web Base Applications.

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Private Limited

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

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