Zendesk Support Administrator

Job Description:

- How would you like to team up with colleagues from the Americas, Europe, and Asia? Forget set-in-stone working hours and rules. Instead, choose your own style of delivering results by becoming a Guardian at Safeguard Global.
- The role in a nutshell:
How you will make a difference:
- Own and drive the Zendesk priority roadmap: provide thought leadership on platform developments and identify innovations/new capabilities that meet Safeguard's long-term needs-
- Configure, maintain and restructure the Zendesk infrastructure for multiple lines of business and different user types to ensure it is constantly optimized for our teams and customers-
- Support ticket automation and routing efforts by creating effective workflows in Zendesk in partnership with key business stakeholdersMaintain expert-level understanding of all Zendesk features and manage deployments, internal testing, and rollout of changes across all teams.-
- Own and manage the broader Zendesk relationship to influence their roadmap and leverage all features in relation to Safeguard Global's needs-
- Serve as the liaison to Zendesk for technical issuesWhat will give you an advantage:
- 1+ years Zendesk advanced administration experienceStrong knowledge of Customer Support organization and logics-
- Proven project management, multitasking & prioritization skills-
- Ability to balance attention to detail with execution in a fast-paced environment-
- Strong interpersonal skills with ability to clearly articulate information to users and management-
- Proficiency in data analysis: ability to gather, synthesize, analyze and prioritize information to make recommendations that will improve customer experience-
- Basic knowledge of Developer tools including Zendesk apps and APIs-
- Basic experience in scripting with SQL and/or Python, for workflow automation to extract large sets of data, and design of ETL flows-
- Zendesk certification a plus- Why become a Guardian:

- International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
- ‍ ‍ Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
- Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
- Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
- ✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.
- Who we are and what we do:

- Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.
- As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.
- It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
- For more information about our solutions, visit: _
- Next Steps:

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.