Salesforce L1 Support Engineer

6 days ago

Remote, India AV Technosys Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Location: Remote | Full-Time

Experience: 1-2 Years

Are you passionate about problem-solving and customer support? Join our team as a Salesforce L1 Support Engineer and play a key role in ensuring the smooth day-to-day operations of Salesforce for our internal users.

Key Responsibilities:

  • Act as the first point of contact for Salesforce user support and technical issues.
  • Monitor and respond to support tickets related to Salesforce (Service Cloud, Sales Cloud, etc.).
  • Perform initial troubleshooting and resolve basic Salesforce errors, access issues, and data discrepancies.
  • Log and document all support activities, issues, and resolutions.
  • Escalate unresolved issues to L2/L3 support with proper documentation.
  • Maintain user accounts, roles, and profiles under supervision.
  • Assist in routine tasks like data imports, reports, and dashboards.
  • Provide support during Salesforce deployments and maintenance windows.
  • Collaborate with internal teams to understand recurring issues and suggest improvements.
  • Follow defined SLAs and maintain high levels of customer satisfaction.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1–2 years of experience in a technical support or helpdesk role (Salesforce support preferred).
  • Basic understanding of Salesforce platform (Sales Cloud, Service Cloud, or Marketing Cloud).
  • Knowledge of Salesforce admin tools (creating users, profiles, permission sets, etc.).
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to work in shifts (if required).

Preferred Skills (Nice to Have):

  • Salesforce Administrator (ADM 201) certification.
  • Experience with ticketing tools like ServiceNow, Jira, or Zendesk.
  • Familiarity with ITIL framework.
  • Basic understanding of data management (import/export, deduplication).

Job Type: Full-time

Work Location: Remote

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