
Salesforce L1 Support Engineer
5 days ago
Location: Remote | Full-Time
Experience: 1-2 Years
Are you passionate about problem-solving and customer support? Join our team as a Salesforce L1 Support Engineer and play a key role in ensuring the smooth day-to-day operations of Salesforce for our internal users.
Key Responsibilities:
- Act as the first point of contact for Salesforce user support and technical issues.
- Monitor and respond to support tickets related to Salesforce (Service Cloud, Sales Cloud, etc.).
- Perform initial troubleshooting and resolve basic Salesforce errors, access issues, and data discrepancies.
- Log and document all support activities, issues, and resolutions.
- Escalate unresolved issues to L2/L3 support with proper documentation.
- Maintain user accounts, roles, and profiles under supervision.
- Assist in routine tasks like data imports, reports, and dashboards.
- Provide support during Salesforce deployments and maintenance windows.
- Collaborate with internal teams to understand recurring issues and suggest improvements.
- Follow defined SLAs and maintain high levels of customer satisfaction.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1–2 years of experience in a technical support or helpdesk role (Salesforce support preferred).
- Basic understanding of Salesforce platform (Sales Cloud, Service Cloud, or Marketing Cloud).
- Knowledge of Salesforce admin tools (creating users, profiles, permission sets, etc.).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to work in shifts (if required).
Preferred Skills (Nice to Have):
- Salesforce Administrator (ADM 201) certification.
- Experience with ticketing tools like ServiceNow, Jira, or Zendesk.
- Familiarity with ITIL framework.
- Basic understanding of data management (import/export, deduplication).
Job Type: Full-time
Work Location: Remote
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