Desktop Support Engineer

2 weeks ago

Remote, India Shelorve Full time ₹ 3,00,000 - ₹ 3,50,000 per year
  • Serve as the first line of support for all IT-related issues, requests, and incidents via phone, email, and ticketing systems (Jira Service Desk).
  • Provide hands-on support for desktops, laptops, printers, and other end-user devices.
  • Install, configure, and maintain operating systems (Windows 10/11) and applications (Microsoft Office 365, Teams, Outlook, OneDrive, SharePoint).
  • Troubleshoot hardware and software issues, escalating to higher-level support teams when necessary.
  • Support collaboration and communication tools (Zoom, Microsoft Teams, Slack, etc.).
  • Manage user accounts, permissions, and group policies through Active Directory and Azure AD.
  • Administer endpoint security tools (antivirus, endpoint protection, VPN, MFA solutions).
  • Assist with asset management, patch management, and software deployment.
  • Support mobile devices (iOS/Android) including email setup, VPN access, and MDM solutions.
  • Document troubleshooting steps, create user guides, and maintain the IT knowledge base.
  • Ensure tickets are resolved within SLA timelines with clear, professional communication.
  • Collaborate with IT teams to support infrastructure, networking, and cloud services (basic troubleshooting of Wi-Fi, LAN, VPN, DNS, and Office 365 connectivity issues).

Required Skills & Qualifications

  • Bachelor's degree/diploma in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 2+ years of experience in Service Desk/Desktop Support or similar role.
  • Strong proficiency with:
  • Operating Systems: Windows 10/11
  • Productivity Tools: Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint)
  • Ticketing System: Jira Service Desk (or ServiceNow/Zendesk equivalent)
  • User Management: Active Directory, Azure AD
  • Collaboration Tools: Teams, Zoom, Slack
  • Endpoint Security: Antivirus, VPN, MFA tools
  • Remote Support Tools: TeamViewer, AnyDesk, RDP
  • Excellent problem-solving and troubleshooting skills.
  • Strong written and verbal communication skills with the ability to communicate technical concepts to non-technical users.
  • High attention to detail, customer service orientation, and ability to multitask in a fast-paced environment.

Job Type: Full-time

Pay: ₹300, ₹350,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

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