Network Support Specialist

6 days ago


Remote, India Dots Innovations Pvt. Ltd Full time ₹ 2,88,000 - ₹ 5,76,000 per year

Network Support Specialist

6 Months + contract

Remote

US EST Working Hours

Immediate Joiners Only

Job Overview

We are seeking a dedicated and knowledgeable Network Support Specialist to join our IT team. This role is essential in providing technical support and ensuring the smooth operation of our network infrastructure. The ideal candidate will possess strong analytical skills and a customer-focused attitude, enabling them to troubleshoot software and hardware issues effectively. As a Network Support Specialist, you will be responsible for maintaining network security, supporting desktop environments, and assisting users with various IT-related inquiries.

Duties

  • Provide technical support for network-related issues, ensuring timely resolution of problems.
  • Troubleshoot software and hardware issues across various operating systems including Windows, macOS, and Linux.
  • Manage computer networking tasks including VPN setup, firewall configurations, and TCP/IP troubleshooting.
  • Utilize tools such as SCCM for software deployment and management.
  • Assist with Active Directory management, including user account creation and Group Policy Object (GPO) configurations.
  • Respond to help desk tickets using platforms like BMC Remedy, ServiceNow, or Jira.
  • Conduct analysis of IT infrastructure performance and recommend improvements.
  • Support mobile devices and ensure compatibility with existing systems.
  • Maintain documentation for network configurations, procedures, and troubleshooting steps.
  • Collaborate with team members to enhance overall network administration and security protocols.

Qualifications

  • Proven experience in technical support or IT support roles with a focus on desktop support and computer management.
  • Strong knowledge of computer networking concepts including LAN/WAN technologies and DNS configuration.
  • Familiarity with Microsoft Office Suite and Microsoft Windows Server environments.
  • Experience with network administration tools such as Meraki is a plus.
  • Excellent communication skills to effectively interact with users at all levels of the organization.
  • Ability to analyze problems critically and provide effective solutions in a timely manner.
  • Experience working with various operating systems including Windows, macOS, and Linux is preferred.
  • A solid understanding of TCP/IP protocols and firewall management is essential.
  • Customer service-oriented mindset with a commitment to providing exceptional support. Join our team as a Network Support Specialist where your expertise will contribute significantly to our operational success

Let us connect

Job Type: Contract

Contract length: 6 months

Pay: From ₹23.89 per hour

Work Location: Remote


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