Product Support Specialist
5 days ago
Product Support Specialist(Remote/Hybrid | Full-time | 1–3 Years Experience)Empower learners. Shape the future of AI-driven education.At House Of Edtech, we're building cutting-edge learning experiences that combine human expertise with the power of AI. We're looking for a Product Support Specialist to help us create world-class learner-facing content, ensure smooth learning journeys, and support our growing learning community.
What You'll DoCreate & Organize Learning Content:Build solution videos, session notes, slide decks (Canva/PPT), and FAQs.Maintain a well-structured repository of learner queries for quick, reliable support.Ensure Quality Learning Experiences:Review recorded sessions to identify experience gaps and suggest improvements.Support & Onboard Learners & Teams:Assist new users and internal team members with training and onboarding.Leverage AI for Smarter Workflows:Use tools like ChatGPT, Claude, Gemini, and Perplexity to optimize support, content creation, and analysis.
What You'll Need1–3 years of experience in support, learning operations, education, or client-facing roles.Strong communication skills — confident speaking on camera during live sessions.Flexibility to work some evenings and weekends during live learning programs.Hands-on expertise with:AI tools & platforms (for SQL, Excel, Power BI, Tableau, Python, Machine Learning – intermediate level)Google Sheets, Forms, DocsCanva (for presentations and visuals)
Bonus Points ForPrior experience in teaching, training, or peer learning environments.Exposure to LMS platforms or creating educational/support content.Experience managing learner communication workflows or CRM systems.A portfolio, GitHub, or content samples showcasing writing, training, or support work.
What We OfferRemote-first, flexible work culture — autonomy to shape your schedule.Cross-functional exposure — work closely with product, content, data, and learner success teams.Access to cutting-edge AI tools and upskilling resources.A mission-driven, high-growth environment that puts learners first.
Why You'll Love This RoleYou'll be at the intersection of learning, AI, and user experience — creating impactful resources that help thousands of learners grow their skills while working with innovative tools and a passionate, growth-focused team.
Contact at for reaching out with updated resumes or you can DM in WhatsApp at
Job Type: Full-time
Pay: ₹35, ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Product management: 1 year (Preferred)
Location:
- Remote (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: Remote
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