Senior System Engineer

About Multifactor

Multifactor is a leading provider of managed IT services across domestic and international markets. We deliver end-to-end IT infrastructure solutions including cybersecurity, 24x7 technical support, Active Directory, and network management. Our mission is to be the trusted technology partner for businesses—reliable, innovative, and always one step ahead. We envision a future where IT simply works, enabling organizations to focus on their core business.Role Details

• Position: System Engineer
• Experience: 4.0 – 6.0 Years
• Department: 24x7 Remote System Support
• Work Mode: Hybrid
• Working Hours: 9 Hours Shift (Night Shift)
• Employment Type: Full-time
• CTC: 4.0 – 6.0 LPA
• Joining: Immediate

Must-have Qualifications

• Excellent English communication skills (spoken and written) are mandatory
• Minimum 4 years of hands-on experience with Microsoft Intune and Microsoft Entra ID (Azure AD)
• Minimum 2 years of experience in Jamf and Microsoft Defender
• Strong knowledge of endpoint security & management, disaster recovery
• Experience with ITSM/ticket management and inventory management

Preferred qualifications :

§ Bachelor's degree in Computer Science, Engineering, Systems Design or related field

§ Expertise in Intune, JAMF,M365, Azure management is must.

§ SASE platform experience such as Zscaler, Netskope etc would be a considerable edge.

§ System Administration and Technical Support experience

§ Strong communication and interpersonal skills to effectively work in a team and with clients

§ Experience with backup and disaster recovery solutions, virtualization technologies, and security protocols is preferred

§ Strong analytical and problem-solving skills, attention to detail, and ability to prioritise and manage multiple tasks.

Job Responsibilities:

This is a full-time hybrid role as a Senior System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for :

§ Responds to client inquiries and provides technical support to users.

§ Troubleshoots hardware and software issues.

§ Assists with installation of computer software and operating system updates.

§ Managing and monitoring all installed systems and infrastructure.

§ Installing, configuring, testing, and maintaining operating systems, application software and desktop management tools.

§ Ensuring the highest levels of systems and infrastructure availability.

§ Participate in the design of information and operational support systems.

§ Provide 2nd and 3rd level support.

§ Liaise with vendors and other IT personnel for problem resolution.

§ Working with existing suppliers for analyzing the latest available technologies and to advise management on the application of this technology.

§ Support user efficiency, discover and address application and systems problems.

§ Test web apps and device updates to figure out how desktop challenges are being fixed.

§ Install, set up, and evaluate a selection of consumer workstation technology programs.

§ End user support on all corporate platforms including mobile devices

§ Support for all MAC/Windows services and applications for desktop

§ Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards

§ Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management.

§ Troubleshoot and resolve technical issues related to hardware, software, telecom, and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory

§ 24x7 desktop support operations, ensuring seamless delivery of technical assistance to end users.

§ Providing technical guidance and mentorship to junior team members.

§ Troubleshooting complex system issues and implementing effective solutions.

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Benefits:

• Work from home

Work Location: Remote

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