Client Support Executive

2 days ago


Mathikere Bengaluru Karnataka, India Alpha Edu Services Full time

**Job Title**: Clients Support Executive

**Location**: Mathikere, Bangalore, Karnataka

**Company**: Alpha Edu Services

**About Us**:
Alpha Edu Services is a leading educational consultancy dedicated to helping students achieve their academic and career goals. We provide personalized guidance for studying abroad, university admissions, and career counseling.

**Job Summary**:
As a Clients Support Executive, you will be the first point of contact for our clients. You will provide exceptional support and guidance to students and parents, ensuring a smooth experience throughout their journey with us. Your role will involve understanding client needs, offering tailored solutions, and maintaining strong relationships to enhance client satisfaction.

**Key Responsibilities**:

- **Needs Assessment**: Conduct thorough consultations to understand clients’ educational goals and needs, offering personalized advice on programs, institutions, and admission processes.
- **Problem Resolution**: Identify and resolve client issues promptly, escalating complex cases to senior staff when necessary.
- **Collaboration**: Work closely with the admissions and counseling teams to stay updated on educational trends, visa regulations, and institutional partnerships.
- **Administrative Tasks**: Maintain accurate records of client interactions, follow-up activities, and case notes in the CRM system.

**Qualifications**:

- Bachelor’s degree or a related field.
- Good communication skills in English, Kannada and Hindi

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- 1.5 yrs: 1 year (required)

Work Location: In person



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