Customer Support Executive
7 days ago
Job Description - Customer Support Executive
Wide angle focus on whatever task is done
Basic / intermediate / advanced knowledge on using computers
Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc)
Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and there
Timely approach towards the work that is assigned
Should be able to prepare and provide reports as directed by the manager
Maintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skills
Flexibility to adjust hours / shifts to meet operating needs
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Rotational shift
**Speak with the employer**
+91-XXXXXXXXXX
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