Customer Support Executive

7 days ago


Mathikere Bengaluru Karnataka, India 247 Digitize Services Pvt Ltd Full time

Job Description - Customer Support Executive

Wide angle focus on whatever task is done

Basic / intermediate / advanced knowledge on using computers

Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc)

Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and there

Timely approach towards the work that is assigned

Should be able to prepare and provide reports as directed by the manager

Maintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skills

Flexibility to adjust hours / shifts to meet operating needs

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

**Speak with the employer**

+91-XXXXXXXXXX



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