Client Support Executive

2 days ago

BTM Layout Bengaluru Karnataka, India EduKyu Pvt Ltd Full time

**JOB DISCRIPTION**

**JOB TITLE** -Client Support Executive

**SKILLS- **Must have excellent communications skills in both oral and written.

**JOB LOCATION**:

- Bangalore/Bengaluru

**CTC: 2- 3 L.P.A**

**CLIENT SUPPORT EXECUTIVE**

Client support executive will be primarily responsible for handling customer queries in a professional and timely manner. You should be able to oversee your team members and provide support as and when required. Also, you should be able to conduct follow-up calls. You should have excellent communication skills and the ability to offer an enhanced customer experience.

**JOB RESPONSIBILTIES**
- You would be in the frontlines of problem solving for the product after the sales team.
- Should be able to handle 50-80 calls per day.
- Resolving customer complaints brought to your attention.
- Should be able to create customer satisfaction by solving their queries and handling their complaints.
- Provide complete and accurate information by using the right way and right methods.
- Should be able to work with sales team also, to stay updated about the product or any required changes
- Conduct follow ups to ensure complete resolution of issues.
- Should to be able to build a trustworthy and positive relationship with customers

**REQUIRED SKILLS**
- 1-4 years of work experience in the same field.
- Fresher’s can be considered.
- Must have good communication skills(written as well as oral )
- Must have good knowledge of MS. Excel.
- MBA/BBA will be preferred.

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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