Customer Relationship Officer

5 days ago

Calicut, India Apco Hyundai Full time

Handle incoming phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Manage and maintain the salon’s tidiness and cleanliness.
- Other administrative ad-hoc duties where necessary.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9388338858

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