Customer Service Rep- Chat and Email Support
1 week ago
UnifyCX is looking for an extraordinary **Customer Service Representative**to join our motivated and ambitious team.
What Will You Do?
- Troubleshoot service-related problems, provide step-by-step guidance, and escalate issues as needed to appropriate teams
- Assist customers with billing inquiries, service upgrades, plan changes, and account updates.
- Educate customers about the company’s broadband and video services, features, and self-service tools.
- Maintain detailed and accurate records of customer interactions
- Build positive relationships & demonstrating empathy, and exceeding customer expectations.
- Meet or exceed key performance indicators, including response time, resolution rate, and customer satisfaction scores
**Who You Are**:
Required Qualifications:
- Bachelor's Degree/Diploma in any Discipline.
- 2 years of experience in a customer service role in a call center setting
- Basic technical proficiency, including familiarity with CRM software and troubleshooting common connectivity issues.
- Exceptional problem-solving skills and attention to detail.
- Ability to handle multiple tasks and manage time effectively in a fast-paced environment
**Preferred Qualifications**:
At least 1 year of experience in the broadband, telecommunications, or video services industry.
Proficiency with live chat platforms and ticketing systems.
Strong understanding of network connectivity or technical support principles.
-
Customer Chat Support
2 days ago
HSR Layout, Bengaluru, Karnataka, India The survival Run Full timeJob Title: Sales Executive - Customer Chat Support Job Summary: As a Sales Executive - Customer Chat Support at BeastDrive, you will be responsible for handling customer inquiries via live chat, understanding customer needs, and converting inquiries into successful sales. This role requires strong communication skills, persuasive ability, and a...
-
Customer Support Associate
4 weeks ago
Bangalore, Karnataka, India Laundryheap Full timeLaundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning We collect clean and return customers items in as little as 24 hours often making us the fastest in our industry Headquartered in the UK our service is available in 14 international markets and we re currently in the process of expanding...
-
Customer Support Representative
2 weeks ago
Indiranagar, Bengaluru, Karnataka, India Christian Horta Design and Manufacturing Pvt Ltd Full time**Company Overview** Y-Not has been providing promotional and custom designed products for Fortune 1000 brands for over 15 years. We execute our customers warehousing, fulfillment and logístical needs on a global scale through our offices in the United States, India and China. Y-Not designs and manufactures innovative products for companies who recognize...
-
Chat Support Executive
1 week ago
Bengaluru, Karnataka, India Werize Full timeWe are seeking a dedicated Customer Support Associate to join our team and provide exceptional service through live chat support. This role requires an enthusiastic and empathetic communicator who can engage with customers, resolve their inquiries efficiently, and contribute to process improvements. **Key Responsibilities**: - **Chat Support**: Deliver...
-
Customer Service Representative
6 days ago
Bengaluru, Karnataka, India Accentrix Solutions Full timeJob Title: Customer Support Rep (International Voice Process) Location: Bangalore Company: Accentrix solutions Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. Requirements: Excellent English, customer service exp., problem-solving skills, multitasking, Benefits: Competitive pay, training,...
-
Customer Service Associate
2 weeks ago
Bengaluru, Karnataka, India Mr. Cooper Full timeAt Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...
-
Apply Now: Customer Support/telecalling Role
3 weeks ago
Bangalore, Karnataka, India Human Resources Full timeGood Communication Interpersonal Skills - Good in Negotiation and Objection handling abilities - Good at thought process and sales knowledge - Candidate should be good in calculations Telecaller - BPO- Make outbound calls- Explain products services- Handle customer queries- Maintain call logs- Good communication skills- Basic computer knowledge2 ...
-
Customer Service Associate Chat
2 days ago
Bengaluru, Karnataka, India Mr. Cooper Full timeAt Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...
-
Chat Support Executive
14 hours ago
Bengaluru, Karnataka, India ExcelR Solutions Full timeChat services are provided via chat. Responsibilities: - Communicate with our visitors/ customers via whatsapp chat to help find the details they are enquiring about and resolve the issues being faced. - Thoroughly and efficiently gather customer information, - Access the company's internal system and enter the customer information to send it to respective...
-
Customer Service Representative
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Busibud Solutions Private Ltd Part time**About Us:**We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.**Role Overview:**As a Customer Support Representative, you will be the first point of contact for customers, assisting them...