Customer Service Support Specialist
5 hours ago
Company Description
QATESTINGHUB LIMITED is a management consulting company headquartered in London, United Kingdom. The company specializes in delivering innovative solutions and professional services to businesses across various industries. Drawing upon deep expertise, QATESTINGHUB LIMITED focuses on optimizing processes to enhance operational efficiency. With a client-centric approach, the company is committed to driving impactful results tailored to meet unique business needs.
Role Description
This is a full-time on-site role located in Bengaluru South for a Live Chat Support Specialist. The Live Chat Support Specialist will handle customer inquiries through live chat, address questions promptly, and deliver exceptional customer service. Daily tasks include troubleshooting issues, providing accurate product or service information, and ensuring customer satisfaction through courteous communication. The role also involves identifying recurring issues and escalating them to the appropriate teams when necessary.
Qualifications
- Strong written communication and interpersonal skills for engaging with customers effectively through live chat.
- Customer service, problem-solving, and active listening skills to ensure a positive client experience.
- Technical aptitude and the ability to quickly learn and understand product or service features to resolve customer concerns.
- Time management and multitasking abilities to handle multiple chat conversations simultaneously.
- Proficiency in using customer relationship management (CRM) tools and chat software is a plus.
- Prior experience in customer support roles or a related field is beneficial.
- Bachelor's degree or equivalent education preferred.
- Ability to work collaboratively as part of a team and adapt to a fast-paced environment.
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