Customer Service Associate

1 week ago

Bengaluru Karnataka, India Mr. Cooper Full time

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible

Job Responsibilities:

- Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
- Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
- Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
- Assist Customer Service Associate I - Chat in their day-to-day task.
- Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues; escalate cases as necessary.
- Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
- Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
- Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.
- Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:
023157

Job Category:
India Business Operations

Primary Location City:
Bengaluru

Primary Location Region:
Karnataka

Primary Location Postal Code:
560064

Primary Location Country:
India

Additional Posting Location(s):

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Service Associate

    5 days ago

    Bengaluru, Karnataka, India Bolt.Earth Full time

    **Job Title: Customer Service Associate** **About Bolt.Earth** Bolt.Earth is India’s largest EV tech company, enabling enterprises across the automotive and shared mobility sectors to accelerate their smart vehicle journeys. Founded in 2017, we specialize in AI-integrated IoT solutions that make two - and three-wheeler electric vehicles safer, smarter,...

  • Customer Service Associate

    7 days ago

    Bellandur, Bengaluru, Karnataka, India Crowning consulting Full time

    **Role - Customer Service Associate** **Requirements**: - Must have 1 years of experience in Customer Service. - Health Insurance experience is Preferred. - Proficient in English & Hindi languages. Other Indian languages are an added advantage. - Must have excellent interpersonal skills as well as Oral & verbal communication skills. **Key knowledge** -...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Teresa** **Phone number 7406215123** The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: **communications** Building credibility and trust with the customer by empathizing with their problem in words **Proactively understanding their...

  • Customer Service Associate

    2 weeks ago

    Bommanahalli , Bengaluru, Karnataka, India Victaman Service Private limited Full time

    **Provide information of Products / Services / Offers to customers.**: - **Handling inbound & outbound calls**: - **Understand customer need**: - **Solve customers’ query over the phone**: - **It is a Full Time Customer Support** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident...

  • Customer Service Associate

    1 week ago

    Bengaluru, India IntouchCX Full time

    **ROLE: Customer Service Associate - Non-Voice/Voice (International)** **About IntouchCX** IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, India IntouchCX Full time

    **ROLE: Customer Service Associate - Non-Voice** **About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Vip Customer Service Associate

    1 day ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **About IntouchCX** IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **As a VIP Customer Service Associate, You Will** - Have daily interactions with VIP...

  • Vip Customer Service Associate

    1 day ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **About IntouchCX** IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **As a VIP Customer Service Associate, You Will** - Have daily interactions with VIP...

  • Customer Service Associate

    4 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...