Customer Services-associate

3 days ago

Bengaluru Karnataka, India Quess IT Staffing Full time

**About Us**

“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Customer Services-Associate

Experience: 1 to 2 years

Notice period: Immediate to 15 days

Location: Bangalore

JD:
**Responsibilities**:

- Direct customer calls to the appropriate location and department.
- Prioritize calls based on urgency and escalate issues as needed.
- Follow product-specific guidelines, procedures, and best practices.
- Provide excellent customer service and resolve customer inquiries and issues.
- Document customer interactions and maintain accurate records.
- Collaborate with cross-functional teams to address customer needs.
- Stay updated with product knowledge and industry trends.

**Requirements**:

- 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using customer service software and tools.
- Willingness to work overtime, alternative work schedules, or change shifts as needed.

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