Customer Service Associate

1 day ago

Bengaluru Karnataka, India IntouchCX Full time

**We are currently Hiring for Customer Service Associate (CSA) Non-Voice**

**Contact HR Teresa**

**Phone number 7406215123**

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible
for:
**communications**
Building credibility and trust with the customer by empathizing with their
problem in words
**Proactively understanding their needs and responding promptly to resolve**
**their issue**
the customers individual needs
**Leveraging their experience to provide feedback to the team on how to**
**improve client services**
Driving customer communication during critical events

**Requirements**:
An obligation to deliver exceptional customer service
utmost within their power to solve customer problems
Demonstrate empathy and patience to the customer
Demonstrate enthusiasm to be a self-starter who is excited about learning new
technologies on a daily basis
Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed
Maintain thorough knowledge of systems so that information can be researched
and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process
and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality,
CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

**Critical Skills**

Above average verbal and written communication skills - ability to speak
accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor
responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and
timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends
and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds

**Educational/Work Experience and Requirements**:
Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or equivalent
Experience in the gaming/tech support industry is a plus

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹28,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Customer Service Executive

    1 week ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Support Associate

    11 hours ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India Rao Holidays Full time

    **Job Description: Customer Service Associate** **Designation**: Customer Service Associate **Type**: Full-Time **Qualifications**: - Any Graduation - ASPPA Certification (preferred) **Years of Experience**: - 1 to 3 years of experience in customer service - 3+ years of experience in the US Retirement Services domain (Defined Contributions) with a focus...

  • Customer Service Representative

    1 week ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India Wroots Global Private Limited Full time

    **Hiring for Customer Service Associate (CSA) Voice** Dear Applicant, We are actively hiring for the role of Customer Support Associate, WorkSpace: Work from Office Language: English (additional languages may be required) Roles And Responsibility: Having daily interactions with the customer to handle issues from end to end via call Going the extra mile...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Richard** **Phone number 8147091021** The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: **communications** Building credibility and trust with the customer by empathizing with their problem in words **Proactively understanding their...

  • Customer Service Associate

    3 days ago

    Bommanahalli , Bengaluru, Karnataka, India Victaman Service Private limited Full time

    **Provide information of Products / Services / Offers to customers.**: - **Handling inbound & outbound calls**: - **Understand customer need**: - **Solve customers’ query over the phone**: - **It is a Full Time Customer Support** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India Subhadrajobs consultancy Full time

    Hi, We are hiring for the Customer Service Associate. for the BPO. We are Giving a free Jobs. WORK FROM OFFICE. Customer Support - Voice Process Qualification : Any Graduate+ Freshers and experienced both 6 Days working Rotational shift for 9hrs between 9AM - 9PM for male, 9AM -8PM for female Rotational Off Work from Office CTC : Freshers Upto...

  • Customer Service Associate

    1 week ago

    Bengaluru, India TE Connectivity Full time

    The Customer Service Associate will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole North America Customer Service Organisation, portals and partially the EMEA Customer Service teams. Under general supervision, the Associate is...