Customer Service Associate

1 hour ago

Bengaluru Karnataka, India Rao Holidays Full time

**Job Description: Customer Service Associate**

**Designation**: Customer Service Associate
**Type**: Full-Time

**Qualifications**:

- Any Graduation
- ASPPA Certification (preferred)

**Years of Experience**:

- 1 to 3 years of experience in customer service
- 3+ years of experience in the US Retirement Services domain (Defined Contributions) with a focus on managing participant-level services
- 2+ years of experience in Money Out processes, including:

- In-service withdrawal
- Survivor benefits
- Immediate and deferred annuities
- Hardship withdrawal determination and payments
- Rollover out
- Lump sum distributions
- Required minimum distributions
- Complex distributions
- Loan payoff and child support

**Key Responsibilities**:

- Coach and mentor team members to enhance their skills and expertise.
- Lead and manage teams, fostering a motivating and inspiring work environment.
- Ensure strict adherence to client confidentiality and non-disclosure of sensitive information.
- Comply with all client policies, procedures, and relevant regulations; escalate issues as necessary.
- Research and address queries/requests from Business Partners and Client Support Teams with mínimal response time.
- Actively participate in process improvements and automation initiatives.
- Adhere to Quality Control standards and client SLAs.
- Identify potential areas requiring additional controls and enhancements.
- Exhibit excellent organizational skills, prioritizing high-value transactions effectively.
- Complete assigned responsibilities and projects within set timelines while managing daily business-as-usual (BAU) tasks.
- Create and update procedure documents, ensuring compliance with established standards.

**Desired Skills**:

- Strong verbal and written communication skills.
- Proficient typing skills and attention to detail.
- Excellent time management abilities.
- Ability to work independently and as part of a team.
- Experience in leading and managing teams within the US retirement industry is mandatory.
- Availability for core night shifts based on business requirements.

**About Us**:
Our retirement solutions encompass a comprehensive approach to planning for the future, covering a wide range of services throughout a plan’s lifecycle. This includes plan development and enhancement, sales and marketing, client onboarding and management, participant enrolment, and reporting. Our products range from individual retirement accounts (Roth IRA) to corporate retirement funds, ensuring clients have the tools needed for effective retirement planning.

**How to Apply**:
We look forward to welcoming a dedicated and skilled Customer Service Associate to our team

Pay: ₹25,000.00 - ₹33,362.90 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- US Retirement Services: 3 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Associate

    6 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...

  • Customer Support Associate

    6 days ago

    Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Service Representative

    1 hour ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Services-associate

    2 weeks ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Customer Service Associate

    7 days ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Richard** **Phone number 8147091021 The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: communications - Building credibility and trust with the customer by empathizing with their problem in words - Proactively understanding their...

  • Customer Service Associate

    1 hour ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Richard** **Phone number 8147091021** The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: **communications** Building credibility and trust with the customer by empathizing with their problem in words **Proactively understanding their...

  • Customer Service Associate

    2 days ago

    Bengaluru, Karnataka, India Subhadrajobs consultancy Full time

    Hi, We are hiring for the Customer Service Associate. for the BPO. We are Giving a free Jobs. WORK FROM OFFICE. Customer Support - Voice Process Qualification : Any Graduate+ Freshers and experienced both 6 Days working Rotational shift for 9hrs between 9AM - 9PM for male, 9AM -8PM for female Rotational Off Work from Office CTC : Freshers Upto...

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...

  • Customer Service Associate

    7 days ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Opportunity: Customer Support Associate—International Voice Process (Night Shift) Location: Electronic City Phase 2, Bengaluru (On-site) Shift: Night Shift (Immediate Joiners Only!) Industry: One of the biggest e-commerce companies Are you a proactive communicator with a knack for solving problems? Join our dynamic team and become a key part of...

  • Associate Customer Service

    4 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Salary upto 5Role DescriptionThis is a full-time on-site role for an Associate Customer Service (Healthcare) position located in Bengaluru. The Associate Customer Service role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and maintaining proper phone etiquette. The associate will be responsible...