Front Office Supervisor

15 hours ago

Pune Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation: -Front Office Supervisor

Job location: -Pune, Maharashtra.

**Salary**: -15,000-25,000 per month

Experience:
- Total experience: -3 years of experience in a front desk or guest service role.
- Minimum experience: -1-2 years in a supervisory role in a front desk or guest service position.

Education: -Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Eligibility:

- Only Female Applicants Required.

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE: FULL TIME**

Profile Introduction:
**Responsibilities**:

- Supervise and manage the front desk team, including training, scheduling, and performance evaluations.
- Ensure efficient and friendly guest check-in and check-out processes.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of room availability, rates, and guest information.
- Coordinate with other departments to fulfill guest needs and resolve issues.
- Monitor and maintain cleanliness and organization of the front desk area.
- Assist with administrative tasks such as billing, invoicing, and report generation.
- Uphold company policies and procedures, ensuring compliance with safety and security standards.
- Act as a point of contact for VIP guests and provide personalized services as needed.
- Collaborate with the management team to implement strategies for improving guest satisfaction and operational efficiency.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on team building and motivation.
- Proficiency in property management systems (PMS) and other relevant software.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Exceptional problem-solving skills and a proactive approach to guest service.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Attention to detail and a commitment to maintaining high standards of quality and professionalism.
- Knowledge of hotel operations, including reservation systems, revenue management, and housekeeping procedures.
- Languages: Hindi, English, Marathi.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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