Front Office Supervisor

4 days ago

Pune Maharashtra, India Atmantan Wellness Centre Full time

**About Atmantan Wellness Resort**:
Atmantan Wellness Resort is a luxury retreat nestled in the picturesque surroundings of Pune, Maharashtra. Our resort is dedicated to providing a holistic wellness experience, combining the serenity of nature with world-class amenities. From spa treatments to fitness programs, we offer our guests a transformative journey towards health and well-being.

**Position Overview**:
As a Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of our front desk and delivering an exceptional guest experience. This role requires a seasoned hospitality professional with strong leadership skills, impeccable attention to detail, and a passion for creating lasting impressions.

**Responsibilities**:
**Guest Services Excellence**:Greet and assist guests with warmth and professionalism.
Ensure seamless check-in and check-out experiences.
Address guest inquiries and concerns promptly and courteously.

**Supervision and Leadership**:Lead and motivate the front office team.
Conduct regular training sessions to enhance staff skills.
Monitor staff performance and provide constructive feedback.

**Reservations and Room Management**:Coordinate with the reservations and sales teams to optimize room bookings.
Manage room inventory and allocations efficiently.
Assist in developing packages and promotions to drive bookings.

**Problem Resolution**:Handle guest complaints and issues with empathy and efficiency.
Work proactively to prevent and address potential challenges.

**Interdepartmental Communication**:Foster clear communication with housekeeping, dining, and other departments.
Collaborate with colleagues to ensure a seamless and integrated guest experience.

**Administrative Duties**:Oversee the day-to-day administrative tasks of the front desk.
Maintain accurate guest records and billing information.
Prepare reports as required by management.

**Quality Assurance**:Uphold high standards of cleanliness and organization at the front desk and lobby areas.
Monitor and ensure compliance with resort policies and procedures.

**Requirements**:
Proven experience in a front office or guest service supervisory role within the luxury hospitality industry.

Excellent communication and interpersonal skills.

Strong leadership abilities and the capacity to inspire a team.

Proficiency in hotel management software and reservation systems.

Exceptional organizational and multitasking skills.

A genuine passion for delivering outstanding customer service.

**Benefits**:

- Competitive salary commensurate with experience.
- Employee discounts on resort amenities and wellness programs.
- Ongoing training and development opportunities.
- Access to health and wellness initiatives.

**How to Apply**:
Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Please note that this job is located at Mulshi, Pune.

Work Location: In person

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