Front Office Receptionist

6 days ago

Pune Maharashtra, India Olive Living Full time

**Job Title / Position: Guest Relation Executive**

**Roles & Responsibilities**:

- Training and supporting office staff
- Schedule shifts for hotel staff
- Ensure great customer experience
- Handle customer complaints
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Verifies that accurate room status information is maintained and properly communicated.
- Guest Relations Executive will have a thorough understanding of the equipment they’re working with.
- GRE will watch the video surveillance footage is it’s being recorded.
- GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
- If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
- GRE would generate a report daily for each property.
- GRE would have front office knowledge.
- Full understanding of hotel PMS
- Thorough understanding of front office SOP’s - Check in, check out, early check in, late check, room upgradation, etc.

**Guest Relations Executive Skills.**
- Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook.
- Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.
- Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.
- Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills.
- Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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