Front Office Associate

3 days ago

Wakad Pune Maharashtra, India Gigadocs Softtech Private limited Full time

The Front Office Associate is responsible for creating a positive guest experience by efficiently handling check-ins, check-outs, reservations, and guest inquiries. The role requires excellent communication, customer service, and problem-solving skills to ensure guest satisfaction and smooth hotel operations.

**Key Responsibilities**:

- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Handle reservations, cancellations, and modifications accurately in the hotel system.
- Respond to guest inquiries regarding rooms, services, amenities, and local attractions.
- Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.
- Maintain guest records, billing information, and process payments securely.
- Address and resolve guest complaints or issues courteously and escalate to supervisors if necessary.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Uphold hotel policies, procedures, and safety standards.

**Qualifications & Skills**:

- Bachelor’s degree/diploma in Hospitality Management or equivalent preferred.
- Prior experience in front office or customer service roles is an advantage.
- Proficiency in hotel management software (PMS) and MS Office.
- Strong communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to multitask, work under pressure, and handle guest concerns tactfully.
- Flexibility to work in shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund

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