Customer Support Intern

1 week ago

Okhla Delhi Delhi, India YMGrad Study Overseas Full time

**Job Title**: Customer Support Intern

**Location**: [Okhla/Remote]

**Duration**: [ 3 months]

PS: We are now officially the fastest team you will find online. The live chat support is available all the time during working hours to help you with your services, updates, and doubts.We are committed to providing exceptional service to our clients and are looking for a motivated and enthusiastic Customer Support Intern to join our team.

**Position Overview**: As a Customer Support Intern, you will play a crucial role in assisting our customer support team with various tasks to ensure a smooth and positive experience for our clients. This position will provide you with valuable hands-on experience in customer support, research, and communication tools.

**Key Responsibilities**:

- **Customer Support**:

- Assist with resolving customer issues, providing product information, and addressing concerns.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- **Research**:

- Conduct research to gather information on customer issues and industry trends.
- Compile and analyze data to identify common problems and propose improvements to support processes.
- Assist in researching solutions and best practices to enhance customer support strategies.
- **Communication Tools**:

- Manage and respond to customer messages through WhatsApp, ensuring prompt and effective communication.
- Participate in virtual meetings via Google Meet, including internal team meetings and customer consultations.
- **Administrative Tasks**:

- Maintain accurate records of customer interactions and transactions in the CRM system.
- Prepare reports on customer feedback, support metrics, and service performance.
- Assist with organizing and prioritizing customer support requests.

**Qualifications**:

- Strong written and verbal communication skills.
- Basic research skills and ability to analyze information.
- Ability to multitask and manage time effectively.
- Positive attitude, enthusiasm, and willingness to learn.
- Prior experience in customer service or support is optional.

**What We Offer**:

- Hands-on experience in customer support and communication tools.
- Opportunity to work with a dynamic and supportive team.
- Exposure to various aspects of customer support and research

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹3,000.00 - ₹8,000.00 per month

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