Customer Support

6 days ago

Okhla Delhi Delhi, India Shotam Instruments Pvt Ltd. Full time

**Job Title**:Customer Support Executive - Logistics (Import/Export)

**Location**:Okhla Phase 1, Delhi

**Department**:Logistics / Operations

**Experience**:1-3 years (preferred in logistics or shipping industry)

**Job Summary**:
**Key Responsibilities**:

- Act as the primary point of contact for clients regarding shipping and logistics queries.
- Coordinate with **airlines and shipping lines** for booking, scheduling, and documentation.
- Liaise with Indian clients to provide updates, collect documents, and ensure compliance.
- Track and monitor **import/export shipments.**:

- Prepare and verify shipping documents such as Bill of Lading, Airway Bill, Invoice, and Packing List.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain records of interactions and transactions with clients.
- Collaborate with internal departments such as operations, documentation, and accounts.
- Ensure timely delivery of shipments and handle delays or issues proactively.

**Requirements**:

- **Basic knowledge of shipping processes** (Air & Sea).
- Familiarity with **import-export documentation** and compliance.
- Strong communication skills in English and Hindi.
- Ability to multitask and prioritize in a fast-paced environment.
- Prior experience in a **logistics, freight forwarding, or shipping company** is an advantage.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

**Education**:

- Bachelor's (preferred)

**Experience**:

- Logistics: 2 years (preferred)

Work Location: In person

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