
Customer Support
3 days ago
**Key Responsibilities**:
- Handle inbound and outbound calls to address customer queries and provide support.
- Resolve customer issues and queries effectively, ensuring timely solutions.
- Upsell AMC (Annual Maintenance Contracts) and other relevant services to existing customers.
- Maintain a deep understanding of company products and services to offer the best possible solutions to customers.
- Build strong customer relationships through regular follow-ups and prompt communication.
- Document customer interactions, queries, and resolutions in the CRM system.
- Collaborate with other departments to ensure smooth resolution of technical or operational issues.
- Proactively reach out to customers for feedback, upsell opportunities, and relationship management.
- Achieve and exceed customer satisfaction targets.
**Key Skills & Qualifications**:
- 2 to 3 years of relevant experience in customer handling, query resolution, and upselling.
- Excellent verbal and written communication skills in English.
- Proven experience in handling customer queries, managing relationships, and upselling services.
- Basic understanding of company products and AMC services.
- Previous experience in a tech or service-oriented industry.
- Experience in upselling and cross-selling products/services
Pay: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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