Customer Support

4 days ago

Okhla Delhi Delhi, India resource yantra Full time

**Role & responsibilities**

**When salesperson is not in office and then Customer service will take the rate from our**

**pricing desk and inform to salesperson to keep margin.**
- **When salesperson is not in office and then Customer** **service will prepare the cost sheet or**

**prepare Quotation to quote customer with align to Salesperson**.

**DSR**:

- Preparing DSR on daily basis and do the monitoring of shipment end to end for logistics

solution.
- Daily Status report should go to customers.

**Export Process**:

- Business confirmation received from customer side; our operation person will place the

booking. Booking release order will share to customer by operation desk.
- Pricing and Booking placed by our operation team, Customer service will coordinate with

customer for necessary documents to handover to Operation desk to file SI,
- Customer service need to check at the time of booking for Bill of lading is that Seaway BL ,

MBL or HBL, Shipped on board or receive for Shipments as per customer requirements.
- Once SI draft will come, CS will check internally and get the approval for final submission of

SI from customer, share to operation desk for final submission.
- Once BL will come from operation desk, CS will check and handover to customer as per our

agreed terms with customer.

**Import Process**
- Business confirmation received from customer side; CS will see the Agent or vendor that its

our registered vendor or not., if Not, CS will initiate for the process to complete agent

registration process.
- Our buying & Selling rate (cost sheet) will be in place to align with salesperson
- Vendor Bills and E-freight System entry should be on time and their remittance should be on

time.
- With the CAN ,Our invoice should also go to customer to complete the logistics cycle.

**Customer retention**:

- Customer service should call to customer time to time to build relationships.
- Need to get the customer feedback and suggestion to improve our services.

Pay: ₹400,000.00 - ₹800,000.00 per year

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8719225222

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