Customer Support Executive
6 days ago
At 1mcv, we are dedicated to revolutionizing.Our focus is on delivering top-notch solutions and creating a seamless experience for our users. As a Customer Support Executive, you’ll play a crucial role in building and maintaining positive customer relationships while ensuring all interactions reflect our commitment to excellence.
**Key Responsibilities**:
- **Issue Resolution**: Troubleshoot and resolve customer issues effectively by collaborating with internal teams and escalating complex cases when necessary.
- **Product Knowledge**: Stay updated on 1mcv’s services and offerings to provide accurate information and guide customers effectively.
- **Feedback Collection**: Record and relay customer feedback to help improve the platform and enhance user experience.
- **Customer Retention**: Proactively reach out to customers to ensure satisfaction, address concerns, and strengthen relationships.
- **Documentation**: Maintain detailed records of customer interactions, feedback, and resolution steps in the CRM system.
- **Target Achievement**: Meet and exceed customer service KPIs such as response time, resolution rate, and customer satisfaction scores.
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9818840505
Application Deadline: 01/02/2025
Expected Start Date: 01/02/2025
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