Customer Support Executive

6 days ago


Okhla Delhi Delhi, India BERKOWITS HAIR AND SKIN CLINIC Full time

**Responsibilities**:

- Outbound lead follow-up based on digital marketing campaigns (Various ads, events, and camps)
- Inbound handling of customer queries, appointment confirmations, and service awareness.
- Effective management of multi-channel chats (Instagram, Facebook, WhatsApp).
- Driving conversion from initial interest to actual footfall at the clinics.
- Minimum 6 Months to 1 year of experience in a customer-facing voice process (Healthcare or service industry preferred).
- Strong communication and persuasion skills (Hindi and English).
- Comfortable with outbound calling and follow-up based workflows.
- Confident handling of real-time customer queries via chats and social media platforms.
- Basic understanding of appointment booking tools/CRMs (training will be provided).
- Willingness to work as per rostered weekly offs and dynamic schedules, as needed.



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