Customer Support Executive

7 hours ago

Delhi Delhi, India Hands Carpets Full time

As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism.

**Location**: New Delhi**:
**Job Profile**:
We are seeking a Customer Support Executive who will be responsible for providing online support and excellent customer service, ensuring customer satisfaction to our clientele. He/she should be capable of engaging with customers, addressing their concerns, responding to inquiries, and assisting them with their requirements.

**Key Responsibilities**:

- Provide accurate and detailed information about the brand and products. Deliver best in class service in a timely manner.
- Suggest process & product improvements based on user feedback.
- Maintain accurate records of interactions, inquiries, and issue resolutions for future reference and reporting.

**Qualifications required for The Role**:

- 2+ years’ experience in customer service.
- Excellent written and verbal English communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Proficiency in Microsoft Office.
- An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

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