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Customer Support Executive

2 weeks ago

Delhi Delhi, India JR COMPLIANCE AND TESTING LABS Full time

**Customer Support Executive**

A Customer Support Executive is responsible for providing assistance and support to customers who have inquiries or concerns regarding a company's products or services. Their primary role is to ensure that customer needs are met and that issues are resolved in a timely and efficient manner. Here are some key job responsibilities and requirements for a Customer Support Executive:
**Roles & Responsibility**
- Troubleshooting technical issues: They should have a basic understanding of technical issues related to the products or services offered by the company and be able to provide troubleshooting assistance to customers.
- Resolving customer complaints: The Customer Support Executive must have excellent conflict resolution skills and be able to handle customer complaints in a professional and efficient manner.
- Keeping records: They should maintain accurate and detailed records of customer interactions, complaints, and resolutions in order to track trends and identify areas for improvement.
- Meeting performance metrics: The Customer Support Executive will be expected to meet certain performance metrics, such as average response time, customer satisfaction ratings, and first call resolution rates.
- Adhering to company policies: They must follow all company policies and procedures related to customer support, including privacy and security policies.
- Flexibility: The Customer Support Executive must be willing to work flexible hours, including weekends and holidays, as well as adapt to changing processes and technologies.

**Requirement**:

- Excellent communication skills
- Problem-solving skills
- Customer service skills
- Time management skills
- Multi-tasking
- Graduate or Pursuing

**Salary**: Between 15k to 20K

**Working**: Monday to Friday

**Timing**: 9:30am to 5:30pm

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you an immediate joiner ?
- Are you okay with the salary bracket?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person