Customer Support Executive

7 days ago

Okhla Delhi Delhi, India Swapeco Solutions Private Limited Full time

We're looking for a passionate and entrepreneurial person to join our operations & customer support team.

**About ScrapUncle**

ScrapUncle
- The Online Kabadiwala is an early-stage startup (5 members in the team) with a vision to bring about a systematic change in India's recyclable waste management problem. ScrapUncle's digital recycling platform (App/Web) enables users to dispose of their recyclables (“Kabad”) in a responsible and rewarding manner. Users (Households & Enterprises) can simply schedule a doorstep pickup for their recyclables (Paper, Plastics, Metals, Ewaste) & get paid for them.

Currently operating in Delhi NCR, over the last 20 months ScrapUncle has received more than 60000 signups and has diverted more than 1.3 Million Kgs of recyclables from landfills to recycling units.

**About the Job**

Key Responsibilities:

- Making confirmation calls to customers and providing them with necessary information.
- Assigning pickups to different drivers and optimising routes for them.
- Coordinating between the customers and the pickup teams through phone calls.
- Taking ownership of managing daily scrap pickup operations.

**Salary**: 2.4-3.0 LPA; Appraisals will be provided based on your performance and the growth of the company.

**Location**: Okhla Phase-3, Delhi

**Who should apply**:

- Any entrepreneurship experience will be viewed favourably
- Good planning and analytical skills.
- Excellent communication skills, both oral and written.
- Excellent knowledge of Microsoft Word, Excel, and Powerpoint.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Okhla, New Delhi - 110020, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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