Customer Support Executive

4 days ago

Okhla, Delhi, India Blackhole Retail Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Company Name: Weird Wolf

Location: Okhla Industrial Area Phase 2, New Delhi

Job Type: Full-time

Working Days: Monday to Saturday

Timings: 10:00 AM – 7:00 PM

About the Role

Weird Wolf is seeking a Customer Support Executive to join our growing team. The role involves handling warranty registrations for customers who purchase our products from e-commerce and quick commerce platforms and providing timely support to resolve customer queries. The ideal candidate will be soft-spoken, professional, and fluent in both English and Hindi.

Key Responsibilities

  • Process and manage warranty registrations in a timely and accurate manner.
  • Handle customer queries via phone, email, or chat, ensuring a positive customer experience.
  • Provide accurate product and service information to customers.
  • Maintain records of customer interactions and update warranty data in the system.
  • Coordinate with internal teams for issue resolution or escalations.
  • Ensure follow-ups with customers to confirm query resolution and satisfaction.

Required Skills & Qualities

  • Excellent communication skills in English and Hindi.
  • Soft-spoken and customer-oriented approach.
  • Strong problem-solving and listening skills.
  • Basic computer knowledge and ability to work on Excel, CRM/ERP tools.
  • Ability to work in a fast-paced e-commerce environment.

Interested candidates can share their updated resumes directly at:

Contact No

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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