Customer Support Specialist

2 days ago

Okhla, Delhi, India YMGrad Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About YMGrad

YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we're revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the future of global citizens.

**Only candidates with excellent English communication skills should apply.

**Experience Required: 1-5 years

Role Overview

We are seeking a Customer Support Specialist to join our dynamic and student-centric team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring a smooth and positive experience for students throughout their study abroad journey. The ideal candidate will possess excellent communication skills, empathy, and a proactive attitude to deliver outstanding service and guidance. This is a full-time, on-site role, with working hours from Monday to Saturday, 9:00 AM to 6:00 PM.

Key Responsibilities

  • Guide students through the entire study abroad journey — from university selection to application submission.
  • Offer personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines.
  • Build and maintain strong, trust-based relationships with clients, ensuring a high level of satisfaction.
  • Provide post-service follow-ups to gather feedback and reviews for continuous improvement.

Qualifications and Skills

  • Strong English communication skills — both written and verbal.
  • Empathy, patience, and a customer-oriented mindset.
  • Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.

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