Customer Support Executive

2 days ago

Koramangala Bengaluru Karnataka, India Adhaan Solution Pvt. Ltd. Full time

Hi,

**Greetings from Adhaan Solutions**

**Immediate hiring for "Customer Support Executive" for Kormangala Bangalore location.**

**Job location : Kormangala Bangalore.**

**Shifts : 4pm to 12pm.(night shift).**

**Note : Must be ok for Night shifts.**

**Qualification : 12th.**

**Languages : Hindi and English.**

**JD**:
Communicate with client customers via web chat to help resolve the issues being faced.
- Portal navigation and troubleshooting.
- Ordering support.
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,287.47 - ₹16,431.39 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Koramangala, Bengaluru, Karnataka (required)

Ability to Relocate:

- Koramangala, Bengaluru, Karnataka: Relocate before starting work (required)

**Speak with the employer**
+91 7795593668

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