Customer Support Executive

8 hours ago

Koramangala Bengaluru Karnataka, India Adhaan Solution Pvt. Ltd. Full time

Hi, **Greetings from Adhaan Solutions** **Immediate hiring for "Customer Support Executive" for Kormangala Bangalore location.** **Job location : Kormangala Bangalore.** **Shifts : 4pm to 12pm.(night shift).** **Note : Must be ok for Night shifts.** **Qualification : 12th.** **Languages : Hindi and English.** **JD**: Communicate with client customers via web chat to help resolve the issues being faced. - Portal navigation and troubleshooting. - Ordering support. - Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders. - Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. - Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. - Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,287.47 - ₹16,431.39 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Health insurance - Internet reimbursement - Leave encashment - Life insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Evening shift - Night shift Supplemental pay types: - Commission pay - Joining bonus - Overtime pay - Performance bonus - Quarterly bonus - Shift allowance - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) Ability to Commute: - Koramangala, Bengaluru, Karnataka (required) Ability to Relocate: - Koramangala, Bengaluru, Karnataka: Relocate before starting work (required) **Speak with the employer** +91 7795593668

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