Cse (Customer Support Executive)

2 days ago

Koramangala Bengaluru Karnataka, India Shades of Spring Full time

**Job Title: CSE(Customer Support Executive)**

**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time

**About Shades of Spring**

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

**Job Summary**

**Key Responsibilities**
- **Team Management**: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Performance Monitoring**: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.

**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Prior experience in team leadership or supervisory roles is preferred.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Application Deadline: 01/03/2025
Expected Start Date: 03/03/2025

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    2 weeks ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Cse (Customer Support Executive)

    1 week ago

    Koramangala, Bengaluru, Karnataka, India Adhaan Solution Pvt. Ltd. Full time

    Hi, **Greetings from Adhaan Solutions!!!** **Immediate hiring for "Customer Support executive" for Kormangala bangalore.** **Job location : Kormangala Bangalore.** **Shift timings : Night shifts.** **Languages known : English and hindi.** **JD**: - Managing a team of representatives offering customer support. - Overseeing the customer service...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Color Myles Full time

    **Customer Support Executive** We are looking Customer support executive for e-commerce sales, a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support, You will create policies and procedures and oversee the customer service provided by the team The Customer Support...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Recruitwire Services Full time

    Hiring Customer Support Executives for top MNC! NOTE - 1.6 Years Experience on Paper as CSE in International Process is required Any Graduate / Undergraduate with excellent communication skills in English with US / UK Accent Only experienced are eligible **Salary**: 35k CTC per month Job Location:Banglore 6 Days working with Rotational shift and...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India eTeam InfoServices Pvt. Ltd Full time

    **Hi All,** **Greetings from e-Team Info services Pvt. Ltd We have an opportunity with our client for** **Customer Support** - **Position : CSE ( Customer Support Executive)**: - **Qualification :undergraduates / Graduates.**: - **Experience : Freshers / experienced**: - **Work Location : Bangalore(Marathalli / Electronic City)**: - **Languages:...

  • Customer Support Representative

    3 days ago

    Bengaluru, Karnataka, India eTeam InfoServices Pvt. Ltd Full time

    **Hi All,** **Greetings from e-Team Info services Pvt. Ltd We have an opportunity with our client for** **Customer Support** - **Position : CSE ( Customer Support Executive)**: - **Qualification :undergraduates / Graduates.**: - **Experience : Freshers / experienced**: - **Work Location : Bangalore(Marathalli / Electronic City)**: - **Languages:...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Rapsys Technologies Full time

    **About the Role** We are looking for enthusiastic and detail-oriented **Customer Support Executives** to join our growing team. This role requires strong written communication skills, fast and accurate typing ability, and a willingness to provide excellent customer service. If you are a fresher or have up to 6 months of experience in support roles, we’d...

  • Customer Support Executive

    5 days ago

    Bengaluru, Karnataka, India PropertyAngel Management Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Company**: PropertyAngel Management Pvt. Ltd. **Location**: Koramangala, Bangalore **Experience**: 1-2 years **Job Type**: Full-time | On-site (Monday to Saturday) **About the Company** PropertyAngel is a leading PropTech company specializing in end-to-end real estate asset management. Since 2014, we’ve...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || Customer Support Executive || bangalore** Profile: - Customer Support Executive Experience: - Min 1 Year CTC: - Upto 4.2 LPA (Depend on the interview) Location: - Bangalore Working Days: - 6 Days **Key Responsibilities**: - Issue Resolution: Investigating and resolving customer complaints or problems, which may involve...

  • Customer Support Executive

    7 days ago

    Whitefield, Bengaluru, Karnataka, India Victaman Services Pvt Ltd Full time

    We are recruiting for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Your job will include creating policies and procedures and oversee the customer service provided by the team. As Customer Support Executive you will be responsible for the selection of staff in...