Executive - Customer Experience/ Customer Service

2 days ago

Faridabad, India Global Talent Corner Full time

**We are hiring Executive - Customer Experience/ Customer Service for a fast growing e commerce company.**

**Position Title**: Executive - Customer Experience/ Customer Service

**Location**:Faridabad, Haryana (Delhi/NCR)

**Industry**: E Commerce

**About Company**:A rapidly growing e commerce company selling wide range of Apparels/ Women's wear.

**Position Description**:
The position holder is primarily responsible for supporting customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

**Principle Accountabilities**:

- Responsible to manage, oversee, and address needs for clients/customers along with promoting a positive vision for the organization.
- Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk.
- Manage escalated customer complaints their major incidents.
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
- Responsible to maintain accurate records of discussions or correspondence with customers.
- To build and grow a good client relationship to ensure retention and business growth.
- Collaborate with internal business teams to discuss possible improvements to customer service.

**Additional Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support. Knowledge,

**Skills, and Abilities**:

- Must be knowledgeable in e commerce industry.
- Must have exceptional communication skills (both verbal and written) and a strong drive to help customers with creative solutions.
- Strong listening and analytical skills are required to determine customer needs and requests.
- Team Player and actively engage and contribute to the team.
- Well organized, with attention to detail.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Excellent organizational skills allowing to manage multiple tasks simultaneously.

**Education and Experience Required**:

- Any Graduate/ Post Graduate.
- 1+ years of experience in customer experience, customer support or related experience.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Fluent English (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 8010606544

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