Customer Service Representative

7 hours ago

Faridabad, India Specscart. Full time

About Specscart

Specscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform that has shipped glasses to 132 countries across six inhabited continents, we are proud of our global presence and innovation. We are now looking for a Customer Service Representative to join our dynamic team in India.

What We're Looking For

We are seeking a highly motivated Customer Service Representative (Blended Process) to support our UK operations from our India IT HQ. This role is pivotal in delivering exceptional customer service, ensuring high satisfaction rates, and maintaining our brand reputation, campaign management and a keen eye for branding and storytelling.

Roles and Responsibilities:

  • Handle inbound and outbound customer interactions via calls, emails and live chats, addressing enquiries related to orders, prescriptions, deliveries and payments.
  • Resolve customer complaints with a calm and empathetic approach, ensuring customer satisfaction.
  • Maintain accurate customer records in the CRM system after every interaction.
  • Collaborate closely with the UK Customer Service team to align on best practices.
  • Identify recurring issues and suggest improvements to enhance customer experience.
  • Manage multiple tasks simultaneously while maintaining high service standards.
  • Ensure timely and professional communication to uphold Specscart's service excellence.

What We Expect:

  • Proven experience as a customer service representative or customer support associate or Customer care Associate
  • Excellent English communication skills, both verbal and written.
  • Ability to work under pressure and manage challenging customer conversations effectively.
  • Strong problem-solving skills with attention to detail.
  • Familiarity with CRM tools and customer service practices.
  • Experience working for international (especially UK-based) businesses will be an advantage.

Benefits

  • Salary: Negotiable (no bar for the right candidate)
  • Sundays off and 3rd Saturday off each month
  • Bonus plans
  • Paid holidays annually
  • Opportunities for career growth and future opportunities to work from the UK office

Why Join Specscart?

Working at Specscart gives you the opportunity to thrive in your career and contribute to the success of the biggest challenger in the UK eyewear market. With recognitions like Forbes 30 Under 30 Europe, The Sunday Times Seven Ones to Watch, Wired Trailblazers, and North West Business Insider 42 Under 42, we're building something extraordinary and we want you to be a part of it.

How to Apply:Please send your CV to with a cover letter explaining why you would be a perfect fit for this role.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • Do you have experience working in the UK Process?

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Faridabad, India Business Employment Full time

    Understanding the products and services provided by the company. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. - Monitoring the performance of individual representatives. - Maintaining records of...

  • Customer Service Representative

    5 days ago

    Faridabad, Haryana, India Specscart. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About SpecscartSpecscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform...

  • Customer Service Representative

    6 days ago

    Faridabad, Haryana, India Specscart. Full time

    **About Specscart** Specscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce...

  • Sales and Customer Service Representative

    7 days ago

    Faridabad, Haryana, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,50,000

    Job DescriptionWe are seeking a skilled Sales and Customer Service Representative to make outbound calls, attend inbound customer calls, and provide support regarding orders, product inquiries, and complaints.Key Responsibilities:Make outbound calls to potential customers and explain Ayurvedic products offered by the company.Attend inbound customer calls and...

  • Customer Service Representative

    2 weeks ago

    Faridabad, Haryana, India Knight Learning Solutions Full time

    Job Title Customer Support Executive - Hebrew Italian Dutch Voice Process Location Sector 18 Gurgaon Haryana Job Type Full-time On-site Industry BPO Customer Support International Process Experience Level 1-5 Years Freshers with language proficiency can apply We are hiring Customer Support Executives for international...

  • Customer Service Representative

    2 weeks ago

    Faridabad, Haryana, India Signum Hospitality Pvt. Ltd. Full time

    Job purpose: To process and manage bookings To process booking payments To monitor guest activity from checkin to checkout Provide assistance to the guests over calls Respond to guest complaints Required Qualification: - Previous Call Center Experience / Customer Service is required. - Excellent Verbal and Written English Communication - Computer...

  • Sales Representative

    2 weeks ago

    Greater Faridabad, Faridabad, Haryana, India Shoe Arcade Full time

    Here's a job description for a Sales Representative at "Shoe Arcade": *Job Title:* Sales Representative *Reports to:* Sales Manager *Location:* [Store Location/Region] *Job Type:* Full-time *About Us:* Shoe Arcade is a leading retailer of premium and limited-edition footwear. We're seeking a highly motivated Sales Representative to join our team and...

  • Customer Service Representative

    2 weeks ago

    Faridabad, Haryana, India Wave Taxes Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Wave Taxes Inc., we empower entrepreneurs across Canada to boost their revenue and grow their businesses with our tailored accounting outsourcing solutions. We understand that managing business records can be a daunting task, especially for busy business owners. Our diverse team of professionals is dedicated to addressing all...

  • Customer Service Representative

    8 hours ago

    Faridabad, India Wave Taxes Full time

    Company Description At Wave Taxes Inc., we empower entrepreneurs across Canada to boost their revenue and grow their businesses with our tailored accounting outsourcing solutions. We understand that managing business records can be a daunting task, especially for busy business owners. Our diverse team of professionals is dedicated to addressing all...

  • Customer Service Representative

    1 week ago

    Surajkund, Faridabad, Haryana, India Turtle Finance Full time

    **Responsibilities**: - Managing day to day operations for Turtle - Scheduling calls between clients and advisors, managing trackers etc. - Attending to issues faced during the client's lifecycle; addressing member complaints in a compassionate and patient manner - Resolve both routine and complex inquiries thoroughly and expeditiously, escalating to...